Migration Delivery Senior Lead - Marketing Cloud/Revenue Cloud/Tableau

Salesforce, Inc.; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

Salesforce is seeking a Migration Delivery Lead to drive complex customer migrations from kickoff to successful go-live. You will act as the primary technical and strategic contact for your migration pod, coordinating with GDC engineering partners and aligning outcomes with business objectives.

With 8+ years in professional services or customer success, you will apply AI-assisted tooling and field insights to accelerate delivery while maintaining strong relationships with customers and

Qualifications

• 8+ years of experience in Professional Services, Customer Success, or Technical Consulting.
• Deep hands-on domain expertise in Marketing Cloud, Data Cloud, Revenue Cloud, or Tableau.
• Translate complex architectures into business language and guide customers through data transformations.
• Experience with global or offshore delivery models (such as GDC).
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
• Familiarity with AI agents or automation tools applied to data mapping or task automation.

Responsibilities

• Lead end-to-end customer migration engagements — owning technical delivery, project health and go-live outcomes.
• Coordinate with Account Teams and Sales leadership to align migration goals with broader business strategy.
• Drive AI-enabled tooling adoption and ensure delivery quality across migrations.

Skills

Marketing Cloud

Data Cloud

Revenue Cloud

Tableau

AI agents

System integration

Education

Bachelor's degree or equivalent

Job description

Job Category Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

The Migration Delivery Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the primary technical and strategic point of contact for your migration pod — building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures. This role sits at the intersection of customer relationship management and hands-on technical execution. You'll act as a trusted advisor who bridges a customer's legacy environment with their future-state platform — accelerating timelines through automated playbooks and AI-assisted tooling, while serving as a direct feedback channel to Product and Engineering on what's working (and what isn't) in the field. Note: By applying to this Migration Delivery Lead, your resume will be reviewed by recruiters and hiring managers across the organization. Multiple roles are available supporting various product areas, including Data360, Revenue Cloud, Tableau, and Marketing Cloud. Our goal is for you to apply once and be considered for the opportunity that best aligns with your background.

What You'll Be Doing

• Customer Engagement & Value Delivery

  Lead end-to-end customer migration engagements — owning technical delivery, project health, and successful go-live outcomes. Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives. Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions. Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account. Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions.

• Strategic Partnerships & Tooling

  Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines. Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality. Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements. Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption.

• Technical Expertise & Incident Response

  Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence), Revenue Cloud (CPQ/Billing), or Tableau. Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation. Act as the technical point of contact during major migration incidents — coordinating with Engineering and Product to protect the customer's operations during cutover phases. Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.

What We're Looking For

Required Qualifications

• 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations.
• Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
• Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations.
• Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery.
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
• Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals.
• Degree or equivalent relevant experience required.
• Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications

• Certifications in relevant domains (e.g., Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, Tableau Desktop Specialist).
• Prior experience as an individual contributor leading multi-million dollar transformation engagements.
• Salesforce AI Associate or Agentblazer certifications.

What's in It for You

• You’ll join a team that is shaping how Salesforce customers adopt the next generation of cloud technology — with access to cutting-edge AI tools, a collaborative global delivery model, and a direct line to the Product teams building the platforms you work with. This role offers real influence: your field experience will directly inform how migration tooling evolves, and your work will be visible across the business.
• *LI-Y Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

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