Microsoft 365 & IT Systems Support Analyst

Melbourne Anglican Diocese Corporation Ltd; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Melbourne Anglican Diocese Corporation Ltd is seeking an experienced ICT Support & Applications Analyst to join our small, collaborative ICT team. This hands-on role covers Level 1/2 support, Microsoft cloud technologies, and business applications, with a focus on smooth user experiences and timely issue resolution.

You will troubleshoot across hardware, software, and endpoints, administer Entra ID/Azure AD, manage Intune devices, and help coordinate vendor relations.

Qualifications

• Several years of ICT support experience.
• Strong troubleshooting and problem-solving skills.
• Experience with Microsoft 365 administration.
• Ability to manage multiple priorities and communicate clearly.

Responsibilities

• Provide Level 1 and Level 2 technical support across the organisation, including troubleshooting hardware, software and user issues
• Support Microsoft 365, including Outlook, Teams, SharePoint and OneDrive
• Support Windows desktops and laptops
• Manage devices through Microsoft Intune
• Administer users, groups and access in Microsoft Entra ID
• Resolve MFA, authentication and access issues
• Complete user onboarding, offboarding and access changes
• Support meeting-room technology, audiovisual equipment and video conferencing
• Investigate and coordinate support requests across business systems, which may include Microsoft Dynamics 365, Microsoft Power Apps and Power Automate, WordPress and website technologies, and other business applications
• Investigate and gather relevant information before escalating, communicate clearly with users, keep tickets and documentation current, follow up with vendors and support partners, and keep users informed while issues are being resolved

Skills

Microsoft 365

Intune

Entra ID

Azure AD

MFA

Customer service

Troubleshooting

Ticketing

Documentation

Prioritization

Business apps

Tools

Power Automate

Power Apps

SharePoint

Outlook

Job description

Melbourne Anglican Diocese Corporation Ltd is seeking an experienced ICT Support & Applications Analyst to join our small, collaborative ICT team. This hands-on role covers Level 1/2 support, Microsoft cloud technologies, and business applications, with a focus on smooth user experiences and timely issue resolution.

You will troubleshoot across hardware, software, and endpoints, administer Entra ID/Azure AD, manage Intune devices, and help coordinate vendor relations.