Metering and Billing Officer

SA Water; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

SA Water is seeking a Metering and Billing Officer to ensure accurate and timely customer bills by supporting meter reading, billing and account integrity functions. You will investigate anomalies, resolve issues, and contribute to continuous improvement in workflows and customer experience.

Aligned with regulations and policies, you will prioritise tasks, maintain data quality, and support reconciliations and cash handling in a busy billing environment across South Australia.

Qualifications

• Experience in billing processes and metering data.
• Ability to interpret regulations and apply policies.
• Strong attention to detail and effective prioritisation.

Responsibilities

• Support accurate billing by handling emails and work queues within required timeframes.
• Investigate meter issues by reviewing reads and metering diagnostics to ensure correct billing.
• Reduce estimated reads by supporting data quality improvements and mail merges.
• Support timely billing for customers with special arrangements (e.g., metered hydrants).
• Meet financial and audit requirements by completing reconciliations and processing cash uploads.
• Drive continuous improvement by identifying opportunities to streamline workflows and enhance the customer experience.

Skills

Billing processes

Meter reading

Reconciliations

Data quality

Customer service

Policy interpretation

Communication

Job description

About the Company

At SA Water, our work sustains life. Every day, we deliver safe, reliable water and wastewater services to more than 1.8 million South Australians, supporting healthy communities across our state.

Behind this essential service are people who care. From engineering and science to construction, digital, operations and customer experience, every role plays a part. We bring our authentic selves to work, driven by purpose, supporting one another to deliver work that truly matters.

About the job

This role plays a key part in ensuring SA Water customers receive accurate and timely bills by supporting the meter‑reading, billing and account integrity functions. You’ll investigate water use anomalies, resolve billing issues, process special billing arrangements and complete essential financial reconciliations. Working within established regulations and policies, you’ll use sound judgement, strong attention to detail and effective prioritisation to keep billing processes running smoothly. You’ll also contribute to continuous improvement by identifying opportunities to streamline workflows and enhance the customer experience.

About Customer, Community and Engagement

Customer Community and Engagement connects us with the people we serve, from everyday customer interactions to long‑term community relationships. The team includes customer service call centre professionals who provide frontline support, as well as specialists who engage communities and stakeholders, and partner with businesses to help shape how we plan, deliver, and communicate about our services.

Working here means meaningful engagement, supporting customers when they need it most, managing impacts and enquiries, communicating change, and helping communities understand and benefit from the essential water and wastewater services they rely on every day.

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.

You will:

• Support accurate billing -Action emails and work queues within required timeframes to ensure timely billing.
• Investigate meter issues — Review high/low/duplicate reads, unrecorded meter changes and metering diagnostics to ensure water use is billed correctly.
• Reduce estimated reads — Support ongoing projects and mail merges to improve data quality and reduce customer bill shock.
• Support timely and accurate billing for customers with special arrangements, such as our metered hydrant customers
• Meet financial and audit requirements — Complete reconciliations, maintain suspense account records and process daily cash uploads accurately
• Drive continuous improvement — Identify opportunities to improve processes, support change initiatives and contribute to a high‑performing team culture.

Your success in this role will come from:

• Customer‑focused mindset with a commitment to delivering accurate, timely outcomes.
• Contributing positively to team cohesion
• Ability to interpret regulations and apply policies with sound judgement.
• Clear decision-making skills and the ability to think objectively.
• Strong communication skills, written and verbal.
• Ability to prioritise and manage deadlines in a busy operational environment.
• Knowledge of billing practices (desirable)

Further information can be found in the attached-PD-Metering and Billing Officer.docx

Applications close 4pm, 22 September 2026.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au