Merchandise Sales - Rural Products

Norco Co-operative Ltd; Heatherbrae; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Discounts

Fitness Passport

EAP support

Paid parental leave

Job summary

Norco Co-operative Ltd in Heatherbrae is seeking a hands-on Retail Store Team Member to join on a permanent, full-time basis. The role combines sales, merchandising, customer service, deliveries and warehouse duties, offering variety in daily tasks and strong community engagement.

You will work closely with local farmers and customers, helping them choose products and solutions while balancing duties across store and warehouse environments.

Qualifications

• Strong customer service and sales experience.
• Interest or experience in rural retail or agriculture is desirable.
• Good communication and interpersonal skills.
• Willingness to obtain a forklift licence and work across store and warehouse.
• Commitment to workplace health and safety.

Responsibilities

• Provide sales and customer service with agricultural advice and product recommendations.
• Build relationships to support repeat business.
• Work across both the retail store floor and warehouse.
• Maintain store presentation and merchandising displays.
• Assist with stock, ordering, receipting, stocktakes and dispatch.
• Process sales and prepare quotes.
• Assist with local deliveries as required.

Skills

Customer service

Sales experience

Communication skills

Physically fit

Health & safety awareness

Team player

Forklift licence (willing to obtain)

Tools

POS systems

Microsoft Office

Job description

Norco is Australia’s oldest and largest dairy co-operative, with 131 years of hands-on experience in Australian dairy and agriculture. Proudly 100% Australian farmer-owned, we’re built from the ground up by the people who work the land.

With two key arms, DairyFoods and AgriSolutions, we’re here to back our communities and customers every step of the way, staying true to our roots and committed to growing together.

Norco AgriSolutions has been serving customers since 1948, with 26 stores across NSW and QLD, Animal Nutrition mills, and an in-house commodity trading team. We provide customers with competitive, convenient and trusted business solutions that add value to their businesses. Whether customers are growing, breeding, or seeking general or more specialised technical advice, our in-store and field teams are there to help with their subject matter knowledge and expertise.

About the role

We have a fantastic opportunity available in our Heatherbrae retail store for an enthusiastic, reliable and self-motivated team member to join us on a permanent, full-time basis.

This is a hands-on, customer-facing retail role where no two days are the same, combining sales, merchandising, customer service, deliveries and warehouse duties.

You’ll work closely with local farmers and a wide range of community customers, helping them find the right products and practical solutions for their needs, while working across both the retail store and warehouse. You’ll play a key role in this space, helping customers quickly and safely with product selection, loading, and advice.

You’ll be part of a supportive, down-to-earth team who take pride in helping their customers and each other.

Your day-to-day activities will include:

• Providing sales and customer service, including agricultural advice and product recommendations
• Building strong relationships with customers and supporting repeat business
• Working across both the retail store floor and warehouse environment
• Maintaining store presentation and merchandising displays
• Assisting with stock, including ordering, receipting, stocktakes and dispatch
• Processing sales and preparing quotes
• Assisting with local deliveries as required

About you

You’ll be someone who enjoys working with people, takes pride in providing great service, and has a genuine interest in agriculture or rural products. You’re organised, reliable, and comfortable balancing a variety of tasks in a fast-paced environment.

You’re also comfortable working in both a retail and warehouse setting and enjoy hands-on work, including assisting customers with loading products.

Skills and experience

• Strong customer service and sales experience
• Experience in rural retail or warehousing (highly desirable)
• An understanding of the agricultural industry (highly desirable)
• Strong communication and interpersonal skills
• Good computer skills, including Microsoft Office and POS systems
• Physically capable of handling manual tasks
• A strong commitment to workplace health and safety
• Forklift licence, or willingness to obtain one
• Be part of a local, community-focused team
• Work in a hands-on and varied role with real customer connection
• Enjoy staff benefits including discounts, Fitness Passport, EAP support, paid parental leave and more
• Join a business that genuinely values people, safety and wellbeing

As part of our pre-employment process, the successful candidate will be required to complete a police check and pre-employment medical, including drug and alcohol screening.

At Norco, we are committed to building a diverse and inclusive workforce.