Membership Sales Retention Consultant

Australian Unity Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Well-Being and Community leave days

Parental leave (14 weeks)

Employee Referral Program

Employee Assistance Program

Discounts & rewards

LinkedIn Learning access

Job summary

Australian Unity is seeking a Member Specialist - Sales in Sydney to grow and retain Health Insurance memberships. You will handle inbound and outbound conversations, identify needs, and tailor cover solutions to drive sales and loyalty.

Build strong relationships with new and existing members while balancing retention goals with exceptional service and Australian Unity values. In this consultative role you’ll manage member interactions, address concerns, and contribute to lifetime value through

Qualifications

• Proven sales experience in health insurance or financial services.
• Strong customer service skills with focus on member experience.
• Experience in both inbound and outbound sales and customer conversations.
• Demonstrated success in retention, save activity, or loyalty initiatives.
• Strong negotiation and influencing skills.
• Ability to uncover customer needs and tailor solutions.
• Excellent communication, problem-solving and organisational skills.

Responsibilities

• Engage with members through inbound and outbound channels to hit sales, retention and growth targets.
• Build meaningful relationships by understanding health insurance needs and goals.
• Identify opportunities to acquire new members and retain existing ones with tailored cover solutions.
• Address member concerns, overcome objections and mitigate cancellations.
• Manage member interactions within approved frameworks and tools to maximise conversion and lifetime value.
• Deliver a positive experience in every interaction with empathy and solutions.

Skills

Sales experience

Customer service

Inbound & outbound sales

Objection handling

Negotiation

Relationship building

Health insurance knowledge

Job description

About the Opportunity:

The Member Specialist - Sales plays a key role in growing and retaining Australian Unity's Health Insurance membership base. Working across both acquisition and retention, you'll help prospective members choose the right level of cover while supporting existing members to maximise the value of their health insurance and remain with Australian Unity.

This is a consultative sales role that combines inbound and outbound customer engagement. You'll build strong relationships with new and existing members, understand their individual needs, and provide tailored health insurance solutions that deliver value. By identifying opportunities to retain members, address concerns, and strengthen long-term relationships, you'll contribute to membership growth, customer loyalty and positive wellbeing outcomes.

With a strong customer-first mindset, you'll confidently balance sales and retention objectives while delivering exceptional service and representing Australian Unity's purpose and values in every interaction.

Connect with our members

• Engage with members through inbound and outbound channels to achieve sales, retention and growth targets.
• Build meaningful relationships with prospective and existing members by understanding their health insurance needs and goals.
• Identify opportunities to acquire new members and retain existing members through tailored health cover solutions.
• Proactively address member concerns, overcome objections and mitigate reasons for cancellation.
• Manage member interactions within agreed frameworks, systems and tools to maximise conversion, retention and lifetime value.
• Deliver a positive experience in every interaction through active listening, empathy and solution-focused conversations.

About you

• Proven sales experience, ideally within health insurance, financial services, insurance or a contact centre environment.
• Strong customer service capabilities with a passion for delivering exceptional member experiences.
• Experience in both inbound and outbound sales and customer conversations.
• Demonstrated success in retention, save activity or customer loyalty initiatives.
• Strong objection handling, negotiation and influencing skills.
• Ability to uncover customer needs and recommend tailored solutions that drive sales and retention outcomes.
• Excellent communication, problem-solving and organisational skills.

Why Join Us?

You will enjoy a range of great employee benefits and rewards including:

• Competitive salary + bonus program
• Enjoy additional yearly Well-Being and Community leave days
• 14-week paid parental leave, with equal benefit for both parents
• Employee Referral Program
• Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most
• Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
• Discounts across the Australian Unity business including Private Health Insurance, General Insurance + more!
• Available access to LinkedIn Learning courses through our great Learning platform

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.