Membership Assistant

Transport Workers Union of Australia; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary based on experience

15% employer superannuation

25% annual leave loading

PDO's

Job summary

Transport Workers Union of Australia – NSW Branch seeks a Membership Assistant for our Minchinbury Office. You will be the first point of contact for members, support administration and growth of union membership, and liaise with Union Officials daily to maintain accurate records.

Role involves data processing, reports, and ensuring database integrity. Strong customer service, accuracy, and computer skills are essential; six month probation applies.

Qualifications

• Excellent phone manners and customer service skills.
• Strong written and verbal communication skills.
• High level of accuracy and attention to detail.
• Intermediate computer skills including Word and Excel.
• Ability to work independently while contributing to a team.

Responsibilities

• Answer incoming calls to assist member enquiries and update information.
• Follow up on failed direct debit payments to maintain membership.
• Process member applications and resignations.
• Monitor and action emails in the inbox.

Skills

Phone manners

Communication skills

Attention to detail

Computer skills (Word & Excel)

Independent work

Team player

Union values alignment

Tools

CRM databases

Database troubleshooting

Job description

Transport Workers Union of Australia – Minchinbury NSW

The Transport Workers' Union is one of the largest and most powerful unions in Australia, representing transport workers and those employed in industries connected to the transport sector. The NSW Branch is currently seeking a Membership Assistant to join our Membership Team, based at our Minchinbury Office.

As a Membership Assistant, you will be the first point of contact for many of our members, helping to maintain strong relationships while supporting the administration and growth of union membership. This is an excellent opportunity for someone with strong customer service and administration skills.

In this role, you will liaise with members and Union Officials on a daily basis, providing membership support, maintaining accurate records, processing data, and ensuring the accuracy and integrity of the membership database.

The duties for this role include:

• Answering incoming calls to the Membership Team to assist with member enquiries, including updating payment information and general member information;
• Contacting members on a weekly basis to follow up any failed direct debit payments to maintain their membership and resolve any account issues;
• Processing member applications and resignations;
• Assisting with monitoring and actioning emails in the inbox;
• Assisting Union Officials with member enquiries, updating member details, providing reports;
• Identifying and correcting inaccuracies in member and yard records;
• Developing a strong understanding of the membership system to assist with troubleshooting, process improvements, and system enhancements; and
• General data entry and administrative tasks as required.

TO BE SUCCESSFUL YOU WILL HAVE:

• Excellent phone manner and customer service skills;
• Strong written and verbal communication skills;
• High level of accuracy and attention to detail;
• Intermediate computer skills, including Word and Excel;
• Ability to work independently while contributing effectively within a team environment; and
• Commitment to the values and objectives of the union movement and social justice.

Desirable (but not essential):

• Experience using membership or CRM databases;
• Experience with troubleshooting database or system issues; and
• Understanding of the trade union movement.

AN ATTRACTIVE PACKAGE IS OFFERED TO THE SUCCESSFUL APPLICANT, WHICH INCLUDES:

• Competitive salary based on experience;
• 15% employer superannuation contributions;
• 25% annual leave loading; and
• PDO's

A six month probationary period applies.