Membership assistant

Chateraise Lakelands Golf Club Pty Ltd; Gold Coast City; On-site; AUD 28,000 - 41,000; Part time

Job summary

Chateraise Lakelands Golf Club Pty Ltd in Merrimac, QLD, seeks a friendly Membership Assistant to be the first contact for members and prospects. You’ll process applications, renewals and payments, maintain membership records, and foster a welcoming atmosphere for all members.

Experience in a golf or sporting club is an advantage but not essential. Strong communication, attention to detail, and proficiency with Microsoft 365 and databases are required.

Qualifications

• Provide excellent customer service in a friendly, welcoming and professional manner.
• Strong written and verbal communication skills.
• High level of attention to detail and accuracy.
• Confident using Microsoft 365 (Outlook, Word, Excel) and database systems.
• Handle confidential information with discretion.

Responsibilities

• Be the first point of contact for members and prospective members.
• Process applications, renewals and payments.
• Maintain accurate membership records.
• Support event and weekend work as required.

Skills

Customer service

Communication

Attention to detail

MS365

Database systems

Discretion

Team player

Independent work

Organisation

Prioritisation

Golf knowledge

Tools

MiMembership

Job description

Chateraise Lakelands Golf Club Pty Ltd – Merrimac QLD

Lakelands Golf Club, Australia's first Jack Nicklaus Signature golf course, is seeking a friendly and organised Membership Assistant to join our team.

In this role, you'll be the first point of contact for our members and prospective members. You'll process applications, renewals and payments, keep membership records accurate, and help make every member feel welcome and valued. Previous experience in a golf or sporting club is an advantage, but not essential.

About you

• Provide excellent customer service in a friendly, welcoming and professional manner
• Have strong written and verbal communication skills
• Have a high level of attention to detail and accuracy
• Be confident using Microsoft 365 (Outlook, Word, Excel) and database systems
• Handle confidential information with discretion
• Work well as part of a team and confidently work independently
• Be well organised and able to manage changing priorities and deadlines
• Communicate and liaise effectively with relevant departments
• Have a good knowledge of golf (an advantage)
• Be available for occasional weekend, evening and event work
• Working hours up to 10hrs per week
• previous experience with MiMembership software will be highly regarded (not essential)