Member Support Consultant | Top Ryde

200 Fitness First Australia Pty Limited; Ryde; Sur place; AUD 60 000 - 65 000; Plein temps

Avantages offerts par ce poste

OTE $60,000–$65,000 + super

Complimentary Platinum Fitness First会员

Anniversary leave days

Employee discount program

Parental leave

Résumé du poste

Fitness First Australia is seeking a proactive Member Support Consultant to maximise new member joiners, assist at the reception desk and support retention programs across our NSW and Victoria clubs. The role blends sales, front-desk service and member care to deliver a standout member experience.

Successful candidates will combine sales focus with strong customer service, participate in promotions, and help drive club performance while upholding brand standards and safety compliance.

Qualifications

• Previous experience in a sales environment or a customer centric role.
• Ability to work independently and collaboratively in a team.
• Current First Aid and CPR certificates.
• A current paid WWCC may be required based on your state jurisdiction.

Responsabilités

• Achieve daily minimum performance criteria.
• Maximise lead to sale conversion through high quality leads and community channels.
• Attend to reception duties and greet members with professionalism.
• Maintain and update the sales database and reporting.
• Support proactive and reactive member retention programs.

Connaissances

Sales experience

Customer service

Description du poste

About Fitness First:

A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives. As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees. Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand. The Member Support Consultant is responsible for maximising new member joiners, servicing existing members through the reception desk, and supporting the club with proactive and reactive member retention tasks. This is a multi-faceted role that requires the Member Support Consultant to combine sales, reception and member retention duties by; utilising sales promotions and referral campaigns to achieve monthly sales targets; working at reception to assist our members; and performing relevant member retention tasks to drive a positive member experience in club

Key Duties and Responsibilities

The key duties and responsibilities of this position include, but are not limited to:

• Sales
  • Consistently achieve daily minimum performance criteria
  • Achieve minimum share of the sales budget set monthly by the Line Manager
  • Maximise lead to sale conversion by focusing on generating high quality leads through proven channels in the community and identifying new business opportunities
  • Complete the required number of contacts via telephone and follow up leads to maximise sales opportunities
  • Provide sales presentations and tours to prospective members
  • Regularly maintain and update the sales database
  • Attend casual leasing sites when booked by the club and strive to meet lead generation targets
  • Ensure total product knowledge and promote value added services to new prospects
  • Source new joiner opportunities through the development of a referral database. This will include a focus on point of sale and continued relationships with your new members (e.g. on the floor, fitness classes, reception etc)
  • Ensure data input into the sales system and subsequent reporting of management information is up to date, accurate and of high integrity at all times
• Reception
  • Display high levels of professionalism and efficiency when dealing with member enquiries
  • Meet and greet members as they enter the gym and respond to any enquiries via phone or in person
  • Ensure reception area is kept clean and tidy in adherence to Brand Standards
  • Open and close the club as per the club-based roster
  • Provide accurate club information (e.g. club opening times, fitness product information, types of memberships available) to prospective and existing members
  • Ensure the sale of club and retail merchandise is processed and recorded in line with club operating procedures
• Member Retention
  • Be involved with proactive and reactive member retention programs such as overdue calls, set to term reduction and surprise and delight campaigns
  • Ensure all members wishing to cancel their membership are seen at first point of contact following the departure flow guide
  • Ensure new members are integrated into the club properly by driving visitation at point of sale and prescribing relevant club products, attending fitness classes with new members, involving all staff in the member journey at an early stage and continued relationship building on the gym floor and during service calls.
  • This position may involve additional tasks and responsibilities beyond those mentioned above

Person Specification

Previous experience in a sales environment or a customer centric role. An understanding of the cycle of selling. Ability to work independently and collaboratively in a team. Ability to set and work towards goals. Exposure to using business computer systems. Current First Aid and CPR certificates. A current paid WWCC may be required based on your state jurisdiction.

What we can offer you

• A competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super
• A complimentary Platinum Fitness First membership
• Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
• Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
• Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program
• Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards
• Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
• Leading paid parental leave program
• Employee Assistance Program

About Fitness & Lifestyle Group

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital. FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Our commitment to diversity & inclusion

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Member Support Consultant - Hourly

A globally recognised leader in the fitness sector, Fitness First currently operates 40+ Australian clubs across New South Wales, the ACT and Victoria. We believe that fitness inspires people to go further in life. It takes dedication, guidance and courage, but working in fitness is more than a paying job, it’s a choice to give people the opportunity to lead a fearless and extraordinary life. Whatever capacity they work in, our people use their expertise, attitude and ambition to create that opportunity for people, every day. As one of Australia’s most celebrated employers, we’re on a mission to discover, nurture and celebrate our people; people who are building a rewarding career while doing what they love. We are proud to part of Fitness & Lifestyle Group, Asia Pacific's largest, diversified fitness company.