Member Services Team Consultant

MEAA Federal; Sydney; Hybrid; AUD 60,000 - 100,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich der kreativen Industrien sucht einen engagierten Mitgliederservice Consultant. In dieser spannenden Rolle unterstützen Sie Mitglieder und potenzielle Mitglieder, indem Sie wertvolle Informationen und Beratung zu Arbeitsrechten bieten. Sie werden Teil eines dynamischen Teams, das sich für die Förderung der Rechte der Arbeitnehmer in den Medien und der Kultur einsetzt. Mit einer Vielzahl von Entwicklungsmöglichkeiten, einschließlich Schulungen, haben Sie die Chance, in Ihrer Karriere zu wachsen und möglicherweise eine Führungsrolle zu übernehmen. Wenn Sie eine Leidenschaft für die kreativen Industrien haben und einen positiven Einfluss auf die Arbeitsbedingungen der Mitglieder ausüben möchten, ist diese Position genau das Richtige für Sie.

Benefits

12.5% Arbeitgeberbeitrag zur Superannuation

Fünf Wochen Jahresurlaub

Ein RDO alle vier Wochen

Zusätzliche 3 Tage Urlaub zwischen Weihnachten und Neujahr

Gehaltsopferung möglich

Hybrid-Arbeitsplatz/Homeoffice-Optionen

Qualifications

• Starke Kommunikationsfähigkeiten und Erfahrung in der Kunst- und Unterhaltungsbranche.
• Erfahrung in der Industrievertretung und Problemlösungsfähigkeiten.

Responsibilities

• Beratung und Unterstützung von Mitgliedern in Arbeitsrechten und Verantwortlichkeiten.
• Rekrutierung und Bindung von Mitgliedern durch Gespräche.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Teamarbeit

Problemlösungsfähigkeiten

Advocacy-Fähigkeiten

Education

Erfahrung in der Kunst- und Unterhaltungsbranche

Erfahrung in der Industrievertretung

Tools

Mitglieder-/Kunden-Datenbanken oder CRMs

Job description

Do you have great communication skills and looking for an opportunity to work for just and fair work in the creative industries? MEAA is looking for a new employee for a full-time permanent position in our Member Services Team.

The role of the Member Services Team Consultant is one which supports our members and potential members in joining and participating in the union agenda to build a strong and engaged membership. By providing advice and information, the team works with members to support the organising and representation work of the union which is aligned to goals of winning decent and quality jobs for those who work in the media and cultural arts. Members of the team are provided with opportunities for training and development which provide pathways to become Organisers or Industrial Officers in MEAA.

Responsibilities:

• Demonstrated commitment to MEAA and the broader trade union movement and its values and goals.
• Highly developed oral and written skills in order to inform and guide members of their work rights and responsibilities.
• A passion for the arts and those who contribute to creative industries to provide decent working lives for those who work in them.
• Highly developed organisational skills such as planning and goal setting and acceptance of accountability.
• A committed team player who will contribute to group development and collaboration.
• A proven capacity to work with others in the union, both staff and member leaders.
• Recruiting and retaining members during conversations that are both outbound or inbound.
• Provide timely and accurate information to members who may be permanent, contract, casual or freelance workers across the whole union coverage.
• Giving industrial support to members including:
• Providing initial advice to members on enterprise agreements and resolving workplace issues.
• Explaining provisions of agreements.
• Briefing and working with industrial officers.

Preferred Attributes:

• Strong communication.
• Capacity to develop and work to a plan.
• Previous experience as a workplace leader or delegate.
• Working knowledge and/or experience within the arts and entertainment industry.
• Problem identification and resolution skills.
• Advocacy and/or dispute resolution skills.
• Administrative experience in membership/customer databases or CRMs.
• Industrial relations experience, including working knowledge of agreements and awards.

Details:

The position will be based in Sydney or Melbourne with a package dependent on skills and experience. Benefits include a 12.5% employer contribution to superannuation, five weeks annual leave each year, one RDO every four weeks, plus an additional 3 days leave between Christmas and New Year. Salary sacrificing is available. Hybrid office/work from home arrangements available.

Applications close on Friday, February 7 at 5pm.

Please forward your curriculum vitae, the names of two referees and covering letter to [e-mail]. Your covering letter must address why you want to work for MEAA, an industrial union, and work in this capacity to support our members.