Member Services Consultant

RAC WA; Perth; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Access to RAC member benefits

Diversity & Inclusion strategy

Discounts on home, contents and car

Free roadside assistance

Health and Wellness programs

Competitive base salary plus super

Active Social Club in Perth

Job summary

RAC WA, trading as RAC Finance (RACF), is seeking a Customer Service Specialist for a 6-month fixed term commencing September 2026. Your role will focus on proactive member conversations and delivering personalised service within our personal finance team.

You will manage high volumes of calls, process loan maintenance and investment requests, and support day-to-day operations to help our members achieve their financial goals. Perth-based role with a supportive culture.

Qualifications

• Experience in customer service or sales, preferably lending or call-centre environments.
• Proven ability to achieve targets while delivering personalised service.
• Strong communication and interpersonal skills with a proactive approach.

Responsibilities

• Manage a high volume of inbound and outbound calls from personal loan members.
• Provide excellent service across channels to ensure member satisfaction.
• Process loan maintenance requests (address changes, payouts, payments).
• Process investment funds, reinvestments, redemptions, transfers and interest changes.
• Assist general member enquiries and manage shared mailboxes.

Skills

Customer service

Sales focus

Lending knowledge

Communication

Teamwork

Tools

Call handling systems

Job description

RAC Finance (RACF) specialise in market leading finance products and services that provide a range of solutions for our diverse member base. We are currently looking for a skilled Customer Service Specialist to join our personal finance team for a 6 Months Fixed Term Contract – Commencing in September 2026.

The core purpose of this role is to support our members through personalised and genuine conversations, contribute to the day-to-day operational functions, deliver on individual performance goals and contribute to the success and engagement of the wider team.

What will you be doing?

• Manage a high volume of inbound and outbound calls from personal loan members, with a focus on uncovering proactive solutions and building positive member relationships.
• Providing excellent service across various communication channels to ensure member satisfaction.
• Process personal loan maintenance requests from members – i.e. address changes, loan payout requests and payment method updates
• Process new investment funds, reinvestments, redemptions, estates, transfers, interest rate changes and interest payments
• Assisting and actioning all general member enquiries, which includes management of multiple shared mailboxes and administrative tasks.

What are we looking for in you?

• A desire to maintain a strong focus on achieving sales targets while providing personalized, positive and effective service to members.
• Excellent interpersonal skills with the ability to anticipate member needs and proactively offer solutions.
• Self-motivated with the ability to work collaboratively to achieve individual and team goals
• A positive mindset with a drive to learn and continuously improve, embracing new challenges and opportunities for growth.
• Computer literate with the ability to multitask and prioritise tasks effectively.
• Experience in customer service or sales – previous lending, call-centre and/or tele-sales experience highly regarded

What can we offer you?

A career at RAC is more than just a job. We are passionate about our people, and we strive to create an environment that fosters their growth and our culture. We value that everyone is different, and we strive to encourage everyone to reach their pinnacle. RAC are committed to developing our internal talent and this could be an ideal time to join our diverse and varied organisation that is currently going through a significant transformation. In addition to this we offer:

• Access to RAC member benefits
• An established Diversity & Inclusion strategy
• Generous discounts on home, contents and car insurance plus free roadside assistance
• In-house Health and Wellness programs
• A competitive base salary plus super (ability to purchase additional leave)
• A very active Social Club - join one of the most active social clubs in Perth with over 900 members!

RAC Finance is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences, including candidates who are on a temporary visas, with full working rights, expiring after April 2027.