Member Service Consultant - People First Bank, Elizabeth Branch

Heritage Bank Limited; Adelaide; Hybrid; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Uniform allowance

Recognition program — Shine

Learning and development opportunities

Rewards platform for wellbeing and DIS

Employee banking benefits

Wellbeing initiatives and EAP for you/

Job summary

Heritage Bank Limited, operating as People First Bank, invites applications for a Customer Service Consultant in Elizabeth. You will be the welcoming face, handling transactions and delivering consistently high-quality service to customers.

You will build relationships, identify the best banking solutions, and help customers use digital tools while contributing to a collaborative branch team with a 15–32 hour per week roster.

Qualifications

• Cash handling experience is preferred.
• Ability to communicate with empathy and clarity.
• Experience in delivering customer service.
• Comfortable learning new digital systems.

Responsibilities

• Assist customers with transactional needs and enquiries.
• Engage in in-depth conversations to identify suitable solutions.
• Develop long-term customer relationships and initiate referrals to lending specialists when appropriate.
• Guide customers in using digital banking services.
• Prioritise and complete tasks accurately in a busy branch environment.
• Navigate multiple systems and software programs.
• Collaborate with team to maintain a positive branch atmosphere.

Skills

Cash handling

Empathy & communication

Customer service

Digital systems

Job description

Are you a customer service professional looking to start your career in banking? Working with us as a People’s First Bank as a Customer Service Consultant, you will be the face of our business and will be responsible for delivering consistently high-quality customer service.

About the role:

As a Customer Service Consultant, you’ll be the welcoming face our customers look forward to seeing in the branch. This role is ideal for someone who enjoys real conversations that can support our customers with their financial journeys.

You’ll be empowered to:

• Assist customers with their transactional needs and enquiries, making it easy for them to bank with us
• Engage in quality in-depth conversations to help identify the right solutions to suit our customer’s individual needs
• Build deep and meaningful relationships with our customers to assist them in achieving their long-term financial goals and where appropriate, initiate referrals to our lending specialists
• Support our customers on how to utilise digital services to enhance their banking experience
• Prioritise and complete tasks accurately and efficiently
• Navigate multiple contemporary systems and software programs
• Be part of a collaborative team and contribute to a successful branch environment.

This opportunity is a flexible part-time position in our Elizabeth Branch, with variable hours ranging from 15 - 32 hours per week, on a rotating roster.

To support your work life balance, we provide rosters for a 4-week period and release these 1 week in advance. Our dedicated branch teams are committed to providing service and support to our local communities across our Monday to Saturday trading we are seeking applicants with full flexibility across the working week.

About You:

You’re a people first team player who understands what great service looks like. Proactive and results driven, you thrive on reaching goals and love making a positive impact for our customers.

This role is for you if you:

• Can communicate with empathy and clarity
• Genuinely enjoy helping people by providing positive customer service experiences
• Have cash-handling experience
• Feel comfortable learning new digital systems
• Bring experience in customer service

No banking experience? No problem, we’ll provide thorough, ongoing training to set you up for success!

This is an opportunity to step into a new role, grow professionally, and continue to make an impact within our organisation. Join us in shaping the future of People First Bank while advancing your career!

Why you’ll love working here:

When you come to work at People First Bank, you’ll be joining a team of friendly and motivated employees who value making a difference every day for our customers, community, and the planet.

Putting ‘People First’ starts with our team members and we are committed to creating a workplace where every team member feels respected, included and safe to be themselves.

What you can expect from us:

• You will receive a corporate uniform allocation to build your own capsule wardrobe to represent our new People First Bank Brand
• ‘Shine’, a peer-driven recognition program that highlights your contributions
• Access to inclusive learning, development opportunities, and diverse pathways for growth and advancement
• Access to a dedicated employee rewards and benefits platform for wellbeing resources and discounts across a wide range of everyday products and services
• Employee banking benefits and discounted insurance products
• Wellbeing initiatives that care for your physical, mental and emotional health, including access to an Employee Assistance Program for you and your family
• Corporate health insurance discounts
• Competitive leave benefits, including two days of paid volunteer leave each year through our Good Squad initiative

In 2023, People’s Choice and Heritage Bank united to create People First Bank — Australia’s largest mutual bank. We are 100% customer owned with over 700,000 members and 2000+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory.

We’re proud to be an organisation that’s big enough to make an impact; agile enough to influence and do interesting work; and personal enough for you to feel genuinely supported and valued.

Applications close EOD Wednesday 4 November 2026.

For questions or support, contact our Talent Acquisition Team:

[e-mail] or [e-mail]

Our diversity makes us stronger

People First Bank acknowledges the Traditional Custodians of Country throughout Australia and pays respect to Elders past and present. We are committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued, respected and able to thrive. We welcome applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds, identities and lived experiences. We welcome requests for reasonable adjustments to ensure all candidates can participate fairly and confidently in our selection process.