Member Service Consultant

QBANK; Brisbane; On-site; AUD 50,000 - 68,000; Full time

Benefits offered by this job

On-the-job training

Educational assistance

Work-life balance

Discounted childcare

Social events

Job summary

QBANK is seeking a Member Services representative in Brisbane to deliver exceptional service to Members in branch and contact centre. You will welcome Members, understand financial goals, and offer solutions while maintaining accurate records in the banking system.

Join a supportive team with a strong focus on Member wellbeing, flexibility where possible, and development opportunities including on-the-job training and educational assistance. Applicants must be eligible to work in Australia.

Qualifications

• Experience in customer service or operations, preferably in banking.
• Passion for helping Members achieve financial goals.
• Confident face-to-face, phone and written communication.
• History of delivering excellent customer service.
• High level of accuracy and attention to detail.
• Tier 2 General Advice certification or equivalent (support may be provided).

Responsibilities

• Provide exceptional service and genuinely care for each Member.
• Refer opportunities to banking specialists for cards, loans and mortgages.
• Maintain and grow Member relationships.
• Support Members' financial wellbeing and wellbeing.
• Open accounts and Term Deposits.
• Deceased Estate administration.
• Handle inquiries in person, by phone and by email.
• Arrange foreign currency and cards.
• Retain and grow the Member base.
• Keep accurate records in the banking system.

Skills

Customer service

Communication

Attention to detail

Education

Tier 2 General Advice certification

Job description

Are you ready to delve into a career where your contributions are more than just working in a financial institution, that your energy in your job gives back to those that protect and serve our community each day? Are you ready to become a part of an organisation where your opinions matter, and your efforts are acknowledged and celebrated?

At QBANK, we know it takes a team to achieve the exceptional personal service that we offer, which is why we work to maintain an engaged and inclusive workplace with a clear purpose.

We employ staff across a range of specialist and management roles in banking, finance, risk and compliance, marketing, technology and people and culture within our Queensland based organisation.

Be part of an organisation where your opinions matter, your efforts are acknowledged and celebrated, and your actions can make a difference to those who protect and serve Queensland.

About the Role
Reporting to the Manager, Member Services, you will be working in a fast moving and ever-changing Member first environment, both in our branch and contact centre. As the face and voice of QBANK, you will be the first point of contact and will be responsible for delivering on our service commitment to QBANK Members. You have the ability to make our Members feel welcome, taking the time to understand their unique financial goals, identifying opportunities, and offering solutions to support them.

This is more than a traditional banking role. As part of a small team your duties will include:

• Exceptional service with a genuine care for the individual Member
• Referring opportunities to our banking specialists related to credit cards, insurance, personal loans and home loans;
• Maintain and build Member relationships;
• Going above and beyond to support our Members’ financial wellbeing.
• Opening accounts and Term Deposits
• Deceased Estate administration
• Dealing with member enquiries face to face, over the telephone and via email
• Arranging foreign currency and cards
• Retaining and growing our Member base
• Keeping accurate records in our banking system

Be part of a supportive team and an organisation committed to their employees. At QBANK, our positive culture is reflected by our consistently high employee engagement and satisfaction scores. We invest in the development of our team members and our workplace culture. We believe your efforts should be rewarded and have a number of programs in place to recognise our people.

About you
To be successful in this role, you will need to prioritise the needs of our Members and demonstrate this philosophy in your everyday actions.

You will have experience within a customer service role or within theoperations of a bank and are keen to demonstrate your exceptional service qualities.

The following skills and experience will set you up for success:

• Experience in customer service or operations, preferably in the banking sector
• A passion for helping Members achieve their financial goals
• Confidence dealing with people face to face, over the phone and via written correspondence
• Demonstrated history of delivering exceptional customer service
• A high level of accuracy and attention to detail
• Tier 2 General Advice certification or equivalent (support to complete this certification may be provided by QBANK)

About QBANK

Established in 1964, QBANK is a member-owned bank dedicated to police, emergency services, government employees and their families.

Our purpose is simple - we exist to support those who serve the community by helping them build secure, confident financial futures.

We are guided by our core values:
Care | One team | Trust | Excellence

We take pride in being a close-knit organisation where collaboration and teamwork is the norm, while operating in a relaxed yet performance driven environment.

At QBANK, our positive culture is reflected by our consistently high employee engagement & satisfaction scores. We invest in the development of our team members and our workplace culture. We believe your efforts should be rewarded.

You can also expect:

• Support for your success including on-the-job training and educational assistance
• Great employment conditions
• Work-life balance with work flexibility (we are primarily office based, close to Roma Street Transit Centre).
• Easy childcare options with discounted rates located close to the office.
• Regular social events and much more

Closing date for applications: Friday 20 November 2026. Applications will be assessed as they are received.

The closing date may be brought forward due to a high volume of applications being anticipated for this role.

Enquiries and requests for the position description can be emailed to our People & Culture department at**@qbank.com.au.

Applicants must be eligible to work in Australia. No agencies, please.