Member Service Advisor — Hybrid, Flexible Support

HIF Australia; Perth; Hybrid; AUD 64,000 - 74,000; Full time

Benefits offered by this job

Discounted health insurance

Hybrid working arrangements

9 Day Fortnight after probation

Paid induction and ongoing coaching

Study assistance

Job summary

HIF Australia is seeking five full-time Member Service Advisors to join our Perth-based Member Experience team. You’ll be a key contact for Members via phone and email, helping with claims, policy changes, and private health insurance guidance with empathy and accuracy.

You’ll complete a paid, full-time five-week induction in Perth starting Monday 5 October 2026, with ongoing coaching and development to build your product knowledge and confidence in supporting Members.

Qualifications

• Strong service mindset and genuine empathy to support Members.
• Ability to absorb and apply complex information accurately.
• Clear, respectful communication skills.

Responsibilities

• Serve as a key contact for Members via phone and email.
• Assist with claims, policy changes and private health insurance advice.
• Provide accurate, compliant guidance within established policies and standards.
• Maintain high standards of service quality and follow-through.

Skills

Service mindset

Empathy

Absorb complex information

Communication

Computer proficiency

Customer service experience

Job description

HIF Australia is seeking five full-time Member Service Advisors to join our Perth-based Member Experience team. You’ll be a key contact for Members via phone and email, helping with claims, policy changes, and private health insurance guidance with empathy and accuracy.

You’ll complete a paid, full-time five-week induction in Perth starting Monday 5 October 2026, with ongoing coaching and development to build your product knowledge and confidence in supporting Members.