Member Claims Advisor - Hybrid Work & Growth

HIF Australia; Perth; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

A generous 13% superannuation

Subsidised health insurance

Discounted travel insurance

Flexible work options including extra/

Nine Day Fortnight after probation

Hybrid working arrangements with 60%/c

Birthday leave

Cultural, reproductive, volunteering,/

Social events via Social Club

Study assistance

Employee Assistance Program

PAW Days – bring your furry friend

Modern office near Perth CBD

Job summary

HIF Australia is excited to invite a dedicated Member Claims Advisor to join our Claims team in Perth. This full-time role focuses on delivering exceptional member experiences through accurate health insurance claims processing, data integrity, and responsive service across channels.

We offer a 5-week induction in Perth, comprehensive benefits, hybrid work after probation, and a supportive, values-driven culture that recognises and rewards your contribution to helping members thrive.

Qualifications

• Understanding of the Australian health industry, including health insurance, hospitals and allied health services.
• Proficiency with the Microsoft Office suite (Excel, Word, PowerPoint).
• Experience in health sector, ideally within health insurance, hospitals, medical practices or allied health.

Responsibilities

• Accurately process and audit health insurance claims, ensuring compliance with fund policies and procedures.
• Identify and rectify inconsistencies in claims data, enhancing the accuracy of member records.
• Engage with Members via phone, email, or face-to-face to address policy, product and membership inquiries.
• Utilise training materials to navigate complex policy requirements and provide comprehensive information to Members.
• Stay updated on internal processes and product changes to offer up-to-date assistance.
• Collaborate across teams, contributing to various roles within Operations as needed.

Skills

Customer service

Microsoft Office

Health insurance knowledge

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Job description

HIF Australia is excited to invite a dedicated Member Claims Advisor to join our Claims team in Perth. This full-time role focuses on delivering exceptional member experiences through accurate health insurance claims processing, data integrity, and responsive service across channels.

We offer a 5-week induction in Perth, comprehensive benefits, hybrid work after probation, and a supportive, values-driven culture that recognises and rewards your contribution to helping members thrive.