Member Experience Lead - Shellharbour

Revo Fitness; Shellharbour; On-site; AUD 33,000 - 44,000; Part time

Job summary

Revo Fitness is seeking a casual Member Experience Lead in New South Wales to ensure a simple, welcoming and high-quality gym experience for every member. You will work with the Club Manager to deliver personalised support, uphold brand values, and maintain a safe, clean club environment.

You will collaborate with teammates to foster an inclusive culture, manage member information confidentially, and contribute to the smooth day-to-day operations of our rapidly expanding local business.

Qualifications

• Aligned with Revo's Brand, Values and Behaviours.
• Proven customer service experience with strong interpersonal skills.
• Excellent communication and conflict management abilities.
• Proactive, initiative-driven with a focus on exceeding member expectations.
• Current First Aid and CPR Certification required before start.
• Previous customer service experience is valued, but not mandatory.

Responsibilities

• Quality Member Experience: act as primary contact for members with personalised support aligned with Revo Fitness's vision and values.
• Team Collaboration & Culture: foster inclusive, supportive team environment and positive relationships with teammates.
• Club Presentation: maintain high standards for cleanliness, organisation, and equipment functionality.
• Compliance and Safety: uphold health and safety standards and ensure adherence to regulations.
• Reporting and Administration: manage member details and checklists with strict confidentiality.

Skills

Brand alignment

Customer service

Interpersonal skills

Communication skills

Conflict management

Proactive initiative

First Aid

CPR Certification

Customer service experience

Job description

The Opportunity (Casual):

Revo Fitness is on an exciting growth journey, regularly opening new clubs to make affordable fitness accessible to more Australians. We pride ourselves on simplifying the gym experience with affordable membership offerings, excellent member experiences and high-quality fitouts that our members have come to know and love.

As a Member Experience Lead, we seek passionate individuals who value the importance of the role we play in providing a simple, welcoming, high-quality, and consistent experience for our members.

Key Responsibilities:

• Quality Member Experience: Together with our Club Manager, you will act as the primary point of contact for members, ensuring they receive personalised support aligned with Revo Fitness's vision and values. Your proactive approach will create a welcoming atmosphere where members feel motivated and encouraged on their fitness journeys.
• Team Collaboration & Culture: Cultivate positive relationships with teammates, embodying Revo Fitness's values and behaviours. Your role will be instrumental in fostering an inclusive and supportive team environment where every member feels valued and motivated.
• Club Presentation: Maintain Revo Fitness's high standards for cleanliness, organisation, and equipment functionality. Your attention to detail will ensure that members enjoy a safe and hygienic environment that enhances their overall experience.
• Compliance and Safety: Uphold health and safety standards to protect both team members and members, ensuring adherence to all relevant regulations and protocols. Your commitment to safety will contribute to a secure and inclusive environment for all members at Revo Fitness.
• Reporting and Administration: Ensuring smooth operation of our systems by managing member details, checklists, and maintaining strict confidentiality of this information.

Essential Skills and Experience:

• Alignment with Revo's Brand, Values, and Behaviours is essential.
• Proven customer service experience with excellent interpersonal skills.
• Strong communication and conflict management skills.
• Initiative and a proactive approach to exceed member expectations.
• Current First Aid & CPR Certification required prior to starting.
• Previous customer service experience is highly regarded, but not required.

Who is Revo?

At Revo Fitness we are committed to making quality fitness accessible to all, with simple memberships, no hidden fees, and 24/7 access. We prioritise our members' needs and strive to deliver exceptional member experiences at every touchpoint. We’re a local, Australian owned business that is rapidly expanding and always looking for passionate people to join our growing team.

Our Values:

• We keep it simple
• We do what we do well
• We care about our people
• We are all about the experience
• We believe in raising the bar

If you’re ready for a new challenge and want to join a dynamic team, who love pushing the boundaries,

Additional information

• Play a pivotal role in supporting the expansion of our rapidly growing business
• Genuine potential for career growth within a dynamic environment.
• Prioritise member experience over sales, cultivating a welcoming atmosphere.