Member Experience Lead - Shellharbour

Revo Fitness; Brisbane; Sur place; AUD 30 000 - 41 000; Temps partiel

Résumé du poste

Revo Fitness is expanding and hiring a Casual Member Experience Lead in Brisbane. You will be the first touchpoint for members, delivering a simple, welcoming and high-quality experience that aligns with our brand values.

You will partner with the Club Manager to create an environment where members feel supported on their fitness journeys, while maintaining club presentation, safety, and confidentiality of member information.

Qualifications

• Proven customer service experience.
• Strong interpersonal and communication skills.
• Conflict management and de-escalation abilities.
• Initiative and proactive approach to exceeding member expectations.
• Current First Aid & CPR certification required prior to starting.
• Experience in hospitality or service industries is valued.

Responsabilités

• Deliver a quality member experience in every interaction.
• Collaborate with team to foster a welcoming club culture.
• Maintain club presentation, cleanliness and equipment readiness.
• Uphold health and safety standards and policies.
• Manage member details and checklists with confidentiality.
• Provide proactive support to members on their fitness journeys.

Connaissances

Customer service

Interpersonal skills

Communication

Conflict management

Initiative

Description du poste

Play a pivotal role in supporting the expansion of our rapidly growing business

Genuine potential for career growth within a dynamic environment.

Prioritise member experience over sales, cultivating a welcoming atmosphere.

The Opportunity (Casual)

Revo Fitness is on an exciting growth journey, regularly opening new clubs to make affordable fitness accessible to more Australians. We pride ourselves on simplifying the gym experience with affordable membership offerings, excellent member experiences and high-quality fitouts that our members have come to know and love.

As a Member Experience Lead, we seek passionate individuals who value the importance of the role we play in providing a simple, welcoming, high-quality, and consistent experience for our members.

Key Responsibilities

Quality Member Experience:

Together with our Club Manager, you will act as the primary point of contact for members, ensuring they receive personalised support aligned with Revo Fitness's vision and values. Your proactive approach will create a welcoming atmosphere where members feel motivated and encouraged on their fitness journeys.

Team Collaboration & Culture

Cultivate positive relationships with teammates, embodying Revo Fitness's values and behaviours. Your role will be instrumental in fostering an inclusive and supportive team environment where every member feels valued and motivated.

Club Presentation

Maintain Revo Fitness's high standards for cleanliness, organisation, and equipment functionality. Your attention to detail will ensure that members enjoy a safe and hygienic environment that enhances their overall experience.

Compliance And Safety

Uphold health and safety standards to protect both team members and members, ensuring adherence to all relevant regulations and protocols. Your commitment to safety will contribute to a secure and inclusive environment for all members at Revo Fitness.

Reporting And Administration

Ensuring smooth operation of our systems by managing member details, checklists, and maintaining strict confidentiality of this information.

Essential Skills And Experience

Alignment with Revo's Brand, Values, and Behaviours is essential.

Proven Customer Service Experience With Excellent Interpersonal Skills.

Strong communication and conflict management skills.

Initiative and a proactive approach to exceed member expectations.

Current First Aid & CPR Certification required prior to starting.

Previous customer service experience is highly regarded, but not required.

Who is Revo?

At Revo Fitness we are committed to making quality fitness accessible to all, with simple memberships, no hidden fees, and 24/7 access. We prioritise our members' needs and strive to deliver exceptional member experiences at every touchpoint. We’re a local, Australian owned business that is rapidly expanding and always looking for passionate people to join our growing team.

Our Values

We keep it simple

We do what we do well

We care about our people

We Are All About The Experience

We believe in raising the bar