Member Claims Advisor: Health Insurance Support

Hif Australia; Perth; Hybrid; AUD 60,000 - 86,000; Full time

Benefits offered by this job

13% Superannuation

Subsidised health insurance

Additional Purchased Leave

Nine Day Fortnight

Hybrid work arrangement

Birthday leave

Employee Assistance Program

PAW Days

Perth CBD office access

Study assistance

Social Club

Job summary

HIF is a close-knit, member-owned organisation headquartered near Perth. We are currently seeking a full-time Member Claims Advisor to join our Claims team and deliver exceptional member service.

You will process and audit health insurance claims, interact with Members via phone, email, and in person, and stay updated on policy changes. The induction, hybrid work, and comprehensive benefits support your growth.

Qualifications

• Understanding of the Australian health industry, including health insurance, hospitals, and allied health.
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
• Experience in the health sector, ideally within health insurance, hospitals, medical practices, or allied health.

Responsibilities

• Accurately process and audit health insurance claims, ensuring compliance with fund policies and procedures.
• Identify and rectify inconsistencies in claims data, enhancing the accuracy of member records.
• Engage with Members through various channels (phone, email, face-to-face) to address policy, product, and membership inquiries.
• Utilise training materials to navigate complex policy requirements and provide comprehensive information to Members.
• Stay updated on internal processes and product changes to offer up-to-date assistance.
• Collaborate across teams, contributing to various roles within Operations as needed.

Skills

Customer service

MS Office

Health insurance knowledge

Tools

Microsoft Excel

Outlook

Job description

HIF is a close-knit, member-owned organisation headquartered near Perth. We are currently seeking a full-time Member Claims Advisor to join our Claims team and deliver exceptional member service.

You will process and audit health insurance claims, interact with Members via phone, email, and in person, and stay updated on policy changes. The induction, hybrid work, and comprehensive benefits support your growth.