Melbourne IT Support Officer

Softtest Pays; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

A technology service provider in Melbourne is seeking an experienced IT support technician to provide high-quality support to members and staff. Responsibilities include managing IT requests and maintaining office equipment in a hybrid work environment. The ideal candidate has strong interpersonal skills and experience with IT systems and security procedures.

Responsibilities

• Provide high quality IT support to AAT members and staff.
• Monitor and manage IT support requests effectively.
• Test, install and maintain IT equipment and software.
• Maintain and monitor backup procedures and security systems.
• Undertake project work as directed.

Skills

Peripherals

Office Equipment

Fashion Service Providers

Invoicing

Procurement

C Security Software

Job description

Please respond to this job if you are an Australian Citizen residing in Australia Melbourne hybrid work environment

Responsibilities

1. Providing high quality, responsive, courteous and timely 1st and 2nd level IT support to members and staff of the AAT. This includes:
   • a. being available to adequately cover Service Desk functions as rostered/required
   • b. monitoring and managing IT support requests through the Service Desk system, telephone and personal presentation
   • c. ensuring issues are documented correctly and resolved in a timely fashion
2. Fostering effective and productive working relationships with internal and external AAT stakeholders. This may include:
   • a. liaising with external service providers in relation to support arrangements, procurement, invoicing and other tasks as required
   • b. communicating technical information to non-technical members and staff
3. Test, install and maintain computers, peripherals, videoconferencing, office equipment, software, logs and security systems as required.
4. Maintain and monitor backup procedures, communications and security systems.
5. Undertake project work as directed.

Required Skills:

• Peripherals
• Office Equipment
• Fashion Service Providers
• Invoicing
• Procurement
• C Security Software