Medical Receptionist / Occupational Screener - Moranbah

Oaktree Family Medical Centre; Moranbah; On-site; AUD 30,000 - 60,000; Full time

Job summary

A medical facility in Moranbah is seeking a dedicated Front-Desk Medical Receptionist / Occupational Health Administrator. The ideal candidate should have strong customer service skills and experience with medical software. Responsibilities include assisting patients, handling inquiries, and conducting health screenings. This full-time role requires reliable availability during weekdays from early morning to evening. A police check is required upon successful application.

Qualifications

• Previous medical reception experience highly regarded.
• Current police check required upon successful application.

Responsibilities

• Greet and assist patients with inquiries and appointments.
• Answer telephone inquiries courteously.
• Ensure accurate handling of patient records.
• Maintain confidentiality of patient information.
• Conduct health and occupational screenings.

Skills

Exceptional customer service

Ability to remain composed under pressure

Strong ethical standards

Outstanding verbal and written communication

Empathy and interpersonal skills

Reliable and punctual

Tools

Pracsoft

Medical Director

Job description

Medical Receptionist / Occupational Screener - Moranbah

Front-Desk Medical Receptionist / Occupational Health Administrator – Full-Time

We are seeking a dedicated and enthusiastic Front-Desk Medical Receptionist / Occupational Health Administrator to join our dynamic team. If you have a passion for customer service and experience with medical software, we'd love to hear from you!

Key Requirements:

• Previous medical reception experience highly regarded (experience with Pracsoft and Medical Director preferred)
• Exceptional customer service and teamwork abilities
• Ability to remain composed and professional under pressure
• Strong ethical standards, particularly regarding privacy and confidentiality
• Outstanding verbal and written communication skills
• Empathy and excellent interpersonal skills
• Reliable, punctual, and committed to meeting key performance indicators (KPIs)
• Ability to maintain professionalism and separate personal/external issues from the workplace
• Current police check (required upon successful application)

Work Hours: You must be reliable and available for all shifts as rostered between: Monday to Friday: 6:45 am – 6:30 pm (e.g., 6.45 am–3.15 pm, 8 am–4.30 pm, 8.30 am–5 pm, 10.00 am–6:30 pm)

Responsibilities:

• Greet and assist patients with inquiries and appointments
• Answer telephone inquiries courteously and professionally
• Process patient payments accurately (cash and EFTPOS)
• Ensure accurate handling, storage, and retrieval of patient and practice records
• Maintain strict confidentiality of patient personal and financial information
• Keep reception and clinical areas tidy and welcoming
• Communicate professionally and clearly with clients and patients
• Conduct health and occupational screenings and assessments
• Provide clear instructions and explanations to patients
• Identify and report any concerns or abnormalities promptly to medical professionals
• Engage effectively with a diverse range of patients, visitors, and colleagues

We are an equal opportunities employer and welcome applications from all qualified candidates.