Medical Receptionist- Kings Meadows

Hearing Australia; Launceston; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

15.4% superannuation

Paid parental leave

Private health cover discount

Well-being programs

Salary packaging

Retail discounts

Job summary

Hearing Australia in Launceston is seeking a Medical Receptionist to support reception duties, greet clients and manage appointments. You will assist clinicians, perform basic admin tasks and handle enquiries from diverse client groups. The role requires strong communication, data entry and computer skills, with opportunity to contribute to hearing care across Australia.

The role is permanent, full-time, with benefits and the chance to make a meaningful difference in people’s lives.

Qualifications

• Experience in client-facing roles.
• Ability to manage front-desk duties and phone enquiries.
• Proficiency in data entry and clerical tasks.

Responsibilities

• Greet clients and handle counter/phone enquiries.
• Cover reception and perform admin duties including appointment bookings and claims processing.
• Liaise with clients including children and adults from diverse backgrounds.
• Carry out minor hearing aid repairs and troubleshooting.
• Assist Clinicians by identifying client needs and showing how to use hearing aids.

Skills

Client service excellence

Reception & front-desk

Communication skills

Data entry

Mobile technology familiarity

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

• Help provide the latest best practice services for anyone who needs it
• Gain skills with Australia’s largest provider of government-funded hearing care
• Permanent, Full-time position
• Support Launceston hearing centre on occasion (full driving license required)

Want to improve the lives of Australians, no matter who they are?

Join us and build a career and future you’ll be proud of.

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

As a Medical Receptionist, You’ll Support And Empower Clients Of All Backgrounds. Working Side By Side With People Who Go The Extra Mile, You’ll Also Love The Feeling Of Helping Children And Adults Who Need Us. Here’s How You’ll Do It:

• You’ll greet clients, attend to all counter and telephone enquiries
• You’ll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports
• You’ll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
• You’ll perform minor hearing aid repairs and troubleshooting
• You’ll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids

What You’ll Bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:

• Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
• Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications)
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families

What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

There’s So Much To Love About a Role With Us. But Our People Say There’s Three Things That Set Us And Their Careers Apart. They’re About:

• How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something
• Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special
• Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As a Medical Receptionist, You’ll Know That Every Day, Your Work Is Helping People Who Need Us. Just Ask Ebonie, One Of Our Dedicated Medical Receptionist About Why They Choose To Work With Us:

“I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.”

You’ll Also Enjoy a Range Of Benefits, Including:

• Attractive salary package includes a generous 15.4% superannuation
• Paid parental leave
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)