Medical Receptionist

Doctors&Co; South Lismore; On-site; AUD 55,000 - 65,000; Full time

Job summary

Doctors and Co. in Lismore, NSW, is seeking a friendly Medical Receptionist to join our clinic team. You will greet patients, check in, schedule appointments, manage records and handle payments to support efficient clinic operations.

The role requires teamwork, strong organisation, and excellent communication with patients and staff. Prior experience with BEST PRACTICE/MEDICAL DIRECTOR and immunisation records is preferred.

Qualifications

• Demonstrated ability to work in a team.
• Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR).
• Demonstrated strong organisational and problem solving skills.
• Ability to work in a fast paced environment, including multitasking.
• Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing.
• Demonstrated commitment to quality patient service.
• At least 1 year experience as a Medical Receptionist in a medical practice.

Responsibilities

• Open and Close clinic as per set procedure.
• Greet patients and other callers in a professional and courteous manner.
• Make appointments for patients.
• Ensure medical records are managed confidentially and efficiently.
• Process patient payments via cash, Eftpos, and direct bill transaction.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Knowledge of the MBS schedule and correct billing procedures.
• Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
• Attend to patient enquiries.
• Check and handle internal emails.
• Fill in the roster when staff is away, on holidays and sick leave.
• Maintain the reception waiting area and consulting rooms tidy including spill cleanup.
• Ensure accurate storage and retrieval of patient and practice records.
• Maintain confidentiality of patient personal and financial information.
• Complete recalls.
• Support day-to-day operations of the medical centre.
• Provide exceptional customer service and teamwork.

Skills

Teamwork

Organisational skills

Problem solving

Multitasking

Communication

Quality patient service

Tools

BEST PRACTICE/MEDICAL DIRECTOR

Job description

About Us

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs.

As a leading healthcare provider in Australia, we pride ourselves on our compassionate approach, cutting-edge treatments, and a patient-centric ethos. Our team at Lismore Doctors is driven by a shared commitment to excellence and innovation in the medical field.

Role Overview

We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Lismore Doctors. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

Key Responsibilities

• Open and Close clinic as per set procedure
• Greet patients and other callers in a professional and courteous manner
• Make appointments for patients
• Ensure medical records are managed confidentially and efficiently
• Accurately process patient payments via cash, Eftpos, and direct bill transaction.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Knowledge of the MBS schedule and correct billing procedures
• Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
• Attend to patient enquiries
• Check and handle internal emails.
• Fill in the roster when staff is away, on holidays and sick leave.
• Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary.
• Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents.
• At all times maintain confidentiality of patient personal and financial information.
• Complete recalls.
• Support the day to day operations of the medical centre.
• Exceptional customer service and teamwork skills.

Selection Criteria

• Demonstrated ability to work in a team
• Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
• Demonstrated strong organisational and problem solving skills
• Demonstrated ability to work in a fast paced environment, including multitasking
• Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
• Demonstrated commitment to quality patient service
• At least 1 year experience as a Medical Receptionist in a medical practice is required

In addition, the candidate must also provide the following;

• Current Police Check
• Current Working with Children clearance
• Current First Aid/CPR certificate
• Immunisation Record
• Driving Licence/ Photo ID

Only short-listed candidates will be contacted

Expected Start Date: as soon as possible.

Job Types: Full Time

Salary: Remuneration will be negotiable based on experience.