Medical Receptionist

North Richmond Community Health; City of Melbourne; On-site; AUD 45,000 - 60,000; Part time

Job summary

A community health service provider in Melbourne is seeking a friendly Receptionist to deliver exceptional customer service within their Medical Services Program. You will manage client interactions, maintain records, and support clinic operations. Ideal candidates have over 2 years of experience, strong MS Office skills, and communicate well. This part-time position offers generous salary packaging and a supportive team environment.

Benefits

Generous salary packaging options

Strong ties to community and innovation

Qualifications

• At least 2 years of experience in a healthcare reception or administrative role.
• Sound knowledge of MBS billing, receipting, and invoicing.
• Strong computer skills and a commitment to confidentiality.

Responsibilities

• Greet clients and visitors professionally.
• Maintain accurate client records.
• Support coordination of clinic schedules and appointments.

Skills

Customer service

Communication skills

Attention to detail

Education

Certificate III in Health Administration

Tools

MS Office

Client record systems

Job description

Overview

At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. With access to a variety of flexible work arrangements, health and wellbeing activities and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world recognised community health solutions.

Benefits

• Generous salary packaging options
• Strong ties to community and innovation
• Part-time, 7.6 hours per week (Tuesday 9:00–12:36 and Thursday 9:00–1:00)
• Fixed-term until 22 February 2026

About the role

We’re looking for a friendly and professional Receptionist to be the face of our Medical Services Program. In this frontline role, you’ll provide exceptional customer service to clients, visitors and staff, creating a welcoming environment and ensuring smooth administrative operations across our general practice and specialist clinics. If you\'re organised, calm under pressure and love helping people, we’d love to hear from you.

Key responsibilities

• Greet clients and visitors with care and professionalism, both in-person and over the phone
• Maintain accurate client records across a range of systems
• Support the coordination of clinic schedules and appointments
• Ensure the confidentiality of client information at all times
• Contribute to general administrative support across the team

About you

You’ll be someone who thrives in a people-first environment and can juggle multiple priorities with ease.

You’ll bring

• Previous experience in a healthcare reception or administrative role (at least 2 years)
• Sound knowledge of MBS billing, receipting and invoicing
• Strong computer skills across MS Office and client record systems
• Great communication skills and attention to detail
• A commitment to confidentiality, empathy and inclusion

Bonus points for

• Certificate III in Health Administration
• Experience working with people from diverse backgrounds
• The ability to speak a community language

Position details

• Classification: Management and Administrative Officer Grade 1
• Reports to: Administrative Manager
• Location: 23 Lennox Street, Richmond VIC
• Closing date: Sunday 2 October 2026

Join us

If this sounds like you, apply today! Click Apply to submit your application, including your resume and a short cover letter telling us why you\’re a great fit.