Medical Administration Officer

Monash Women's; Australia; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Monash Health imaging is seeking Medical Administrative Officers to join the imaging administration network across southeast Melbourne. You will provide high-level customer service to patients and families in a busy, multi-site environment.

Responsibilities include reception, phone management and scheduling, plus support for rostering and clinical workflows. The role requires excellent communication, confidentiality and the ability to work as part of a team.

Qualifications

• Experience in radiology or medical administration preferred.
• Excellent customer service and ability to stay calm under pressure.
• Strong time management and confidentiality skills.

Responsibilities

• Reception duties and greeting patients.
• Manage the phone system and schedule appointments.
• Demonstrate excellent interpersonal and communication skills.
• Work as part of a rotational shift roster and deliver high patient service.

Skills

Customer service

Communication

Attention to detail

Autonomy

Teamwork

Adaptable

Computer skills

Job description

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Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first‑hand what our colleagues think about working here, take a look at the following short videos:monashhealth.org/careers.

About Monash Imaging

Monash Imagingincorporates services atMonash Medical Centre - Clayton; Monash Children’s Hospital Clayton; Victorian Heart Hospital, Dandenong Hospital, Dandenong; Casey Hospital, Berwick; Moorabbin Hospital, Bentleigh East; Kingston Centre, Cheltenham; Pakenham Health Centre (Women’s Imaging), Pakenham and two Dental sites at Cranbourne and Dandenong.

Monash Imagingprovides over 365,000 imaging examinations per year across all sites.

Monash Imagingis a busy, multi-modality department providing diagnostic and therapeutic imaging services to the outer southeast region of Melbourne and West Gippsland for adult andpaediatricpatients.The environment will offer patients and families a friendly atmosphere together with innovative technology to deliver thevery bestpatient experience.

About the Roles

Monash Imaging is seekingMedical Administrative Officersto join the Imaging administration network.

As a Medical Administration Officer, you will be responsible for providing high-level customer service to patients across a variety of settings, including:

Reception duties, including meeting and greeting patients and their families

Managing the phone system and scheduling appointments for internal and external patients according to clinical requirements

Demonstrating excellent interpersonal and communication skills

Working as part of a rotational shift time roster

Day shift position shift times are: 7:30-16:00pm, 8:00-16:30pm and 8:30-17:00pm.

Afternoon shift position shift time is: 12:30 -21:00pm

These administration officer roles are focused on delivering exceptional customer service to patients and their families. Working in a busy, team-based environment, you will provide efficient and effective administrative support, contributing to optimal patient care and the overall functioning of the service.

About You

You are passionate about helping others, especially in a challenging situation, is what drives you to provide exceptional support to our patients and their families. As the first point contact for many of our patients when they attend our unit, a welcoming manner with clear communication skills combined with empathy and patience is essential for this role. These administration positions will be based mainly at Monash Health imaging sites within the southeast corridor of Melbourne in response to rostering requirements

What You Bring:

• Previous experience in radiology or medical administration would be an advantage
• Excellent customer services skills and ability to remain calm and helpful in a challenging or changing environment.
• Attention to detail coupled with ability to priority competing tasks and deadlines
• Able to work autonomously as well as part of a wider multidisciplinary team
• Hardworking, passionate, proactive dedicated work ethic
• Flexible, adaptable, and inclusive team member
• Ability to learn new computer software with ease

What You Need:

• Effective time management skills including planning and organisational skills
• Ability to maintain confidentiality and privacy of patient information
• Exceptional attention to detail

Monash Health is a great place to work and now is the perfect time to join us and here is just a few reasons why!

In 2022, Monash Health was nominated by LinkedIn as one of the top 25 organisations in Australia to grow your career.Our employees enjoy a range of benefits including:

• Salary packaging options that increase your take-home pay
• Comprehensive Health and Wellbeing program
• 5 weeks annual leave
• Free vaccinations
• Private health insurance at discounted rates
• Health imaging services
• + more

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.