Media & External Communications Manager

Telecommunications Industry Ombudsman; City of Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Telecommunications Industry Ombudsman in Melbourne is seeking a strategic Media and External Communications Manager to lead a skilled team and shape the voice of a trusted national organisation. You will oversee media relations, external communications, digital content and reputation management, partnering with senior leaders to provide trusted advice.

The role focuses on delivering clear, audience-focused communications across multiple channels and building awareness of TIO's services across

Qualifications

• Strong media and stakeholder engagement experience with excellent judgement.
• Collaborative leadership style.
• Passion for clear, audience-focused communication.

Responsibilities

• Lead and develop a high-performing communications team
• Drive strategic media and external communications programs
• Manage media engagement, issues management and reputation risks
• Partner with senior leaders to provide trusted communications advice
• Deliver compelling, accessible and impactful communications across multiple channels
• Build awareness of the TIO's services and influence across the sector

Job description

Looking for your next communications leadership role with purpose?

Join the Telecommunications Industry Ombudsman (TIO) as our Media and External Communications Manager and help strengthen awareness, trust and engagement across Australia's communications sector. You'll lead a talented team responsible for media relations, external communications, digital content and reputation management, helping shape the voice of a trusted national organisation.

In this role, you will:

• Lead and develop a high-performing communications team
• Drive strategic media and external communications programs
• Manage media engagement, issues management and reputation risks
• Partner with senior leaders to provide trusted communications advice
• Deliver compelling, accessible and impactful communications across multiple channels
• Build awareness of the TIO's services and influence across the sector

We're looking for a strategic communications leader who combines strong media and stakeholder engagement experience with excellent judgement, a collaborative leadership style and a passion for clear, audience-focused communication.

At the TIO, we help consumers and small businesses resolve complaints fairly and use our insights to drive improvement across the communications industry. If you're looking for a role where you can make a genuine impact while leading meaningful communications work, we'd love to hear from you.

Applications close Tuesday, 29 September 2026, 11:59pm (AEST). Please note, applications may close prior to the deadline.

Melbourne | Hybrid work environment

Applications now open

For more information about the TIO, visit www.tio.com.au.