MECCA Chatswood Chase - Zone Manager

MECCA; Willoughby City Council; On-site; AUD 30,000 - 42,000; Part time

Benefits offered by this job

MECCAversity

Monthly performance bonus

Staff discount for self and family

Product allowance

Parental Support Program

Job summary

MECCA Brands in Chatswood Chase, NSW, is seeking a Zone Manager to lead the store on a part-time, fixed-term basis (20 hours per week) through to January 2027. You will coach a high-performing team, champion exceptional customer experiences and drive commercial outcomes on the shop floor.

Join a prestige beauty retailer dedicated to people, growth and MECCA education, with MECCAversity programs, performance bonuses and generous staff benefits.

Qualifications

• Prior experience in leading large retail teams.
• Strong customer service focus and customer experience mindset.
• Ability to coach and develop team members toward KPI targets.

Responsibilities

• Support the Management Team to deliver exceptional customer experiences in your store.
• Lead from the front and drive store success through clear communication and upskilling the team.
• Engage and motivate the team to meet KPIs and uphold company values.

Skills

Retail leadership

Team coaching

Customer service excellence

KPI drive

Job description

Are you ready to take your leadership career to the next level and join Australia’s leading prestige beauty retailer?

We are looking for a passionate Zone Manager to help lead our MECCA Chatswood Chase store in NSW on a part-time, fixed-term basis at 20 hours per week, with a contract ending Jan 2027.

Zone Managers are the Guardians of the Customer Experience for our stores. They lead from the shop floor, creating exceptional customer moments while coaching and inspiring their team to deliver MECCA Magic every day. With a passion for people, beauty and results, they balance customer experience with commercial outcomes to ensure every visit leaves a lasting impression.

This is an incredible opportunity to start your leadership career in a fast-paced, people-first environment, where you’ll be supported to build your leadership capability, grow your commercial confidence and develop the skills to lead a high-performing team. As a Zone Manager, you’ll have the opportunity to learn from experienced leaders, take ownership of your zone and make a meaningful impact on both your team and our customers.

Perks as a Zone Manager at MECCA:

• World-class education opportunities with MECCAversity
• Opportunities to earn more with our monthly performance bonus program
• A competitive discountto spoil yourselves and your immediate family, as well as a generous productallowance, subject to company policy!
• A competitive Parental Support Program

Day-to-day responsibilities:

• Support the Management Team to deliver exceptional customer experiences in your store
• Leading from the front; drive success in your store through strong communication and upskilling the team
• Engage and motivate your team in store to meet KPIs and uphold our values

What success looks like in this role:

• Prior experience in successfully leading large retail teams
• A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments
• Confidence in providing feedback to develop and coach team members

Requirement of the role:

• Availability to work late evenings and weekends

More than skin deep:

• At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program,MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.
• We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.

Join us, and together we can make the world over.

To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html