Meals on Wheels Service Lead - Growth & Partnerships

Metro Assist; Sydney; On-site; AUD 44,000 - 60,000; Part time

Benefits offered by this job

Not-for-profit salary packaging

Leadership role

Supportive team environment

Job summary

Metro Assist in Concord, NSW is seeking a part-time Meals on Wheels Service Lead to oversee the Inner West Meals on Wheels service. You will lead the service from our Concord office, with three direct reports, reporting to the Head of Multicultural and Essential Services.

You will drive service quality, foster partnerships with community organisations and health providers, pursue growth opportunities, and ensure CHSP funding standards and governance are met to deliver client-centred outcomes.

Qualifications

• Experience leading community, aged care or human services programs and teams.
• Track record of improving service performance and outcomes using data and client feedback.
• Strong stakeholder engagement and referral pathway development.
• Experience managing budgets and funded service delivery within delegated authority.
• Aged care sector knowledge including CHSP and My Aged Care is highly regarded.

Responsibilities

• Holding accountability for service performance, utilisation, client outcomes and quality indicators, and driving continuous improvement
• Providing leadership, supervision and development to your team, and fostering a positive, accountable team culture
• Building and strengthening referral pathways and partnerships with community organisations, health providers and aged care services
• Identifying and pursuing opportunities for service growth, diversification and improved sustainability, including contributing to funding submissions and business cases
• Representing the service at relevant forums and networks, and maintaining strong relationships with clients, carers, volunteers and referral partners
• Monitoring service expenditure and working with the Finance team on budget development and forecasting, within approved budgets
• Ensuring services comply with CHSP funding requirements, aged care legislation, quality standards and sector reforms

Skills

Leadership

Stakeholder engagement

Budget management

Data-driven decision making

Education

Relevant tertiary qualifications in Community Services, Human Services, Aged Care, Health, Management or related discipline

Job description

Metro Assist in Concord, NSW is seeking a part-time Meals on Wheels Service Lead to oversee the Inner West Meals on Wheels service. You will lead the service from our Concord office, with three direct reports, reporting to the Head of Multicultural and Essential Services.

You will drive service quality, foster partnerships with community organisations and health providers, pursue growth opportunities, and ensure CHSP funding standards and governance are met to deliver client-centred outcomes.