Master Control Operator

Telstra; Sydney; On-site; AUD 65,000 - 90,000; Part time

Benefits offered by this job

Inclusive culture

Career growth

Creative environment

Job summary

Telstra Broadcast Services in Sydney is seeking a casual Master Control Operator to join our dedicated team. This 24/7, 365-days-a-year shift role involves monitoring video, audio and data streams and keeping operations uninterrupted.

You will troubleshoot, support video and IP networks, coordinate with field services, and ensure timely escalation and reporting with ServiceNow and ScheduALL. The ideal candidate has 3–5 years of technical TV experience, can work nights and weekends, and enjoys

Qualifications

• 3-5 years of relevant technical experience.
• Ability to set up and operate all types of television and communications equipment.
• Knowledge and experience coordinating and troubleshooting for live events.
• In-depth knowledge of television equipment, satellite, optical fibre communication terminology and broadcast standards.
• In-depth operational understanding of IP networks (TCP/IP, FTP, Store and Forward).
• Ability to work independently and on flexible schedules including 12-hour shifts across nights, holidays and weekends.
• Knowledge and experience using bookings systems (ScheduAll).
• Operation of satellite dish and receiver equipment, highly desirable.
• The ability to multi-task and work under deadlines.
• Excellent customer focus to interface with customers.

Responsibilities

• Monitoring and adjustment of incoming video, audio and data streams according to organisational processes.
• Creative and innovative operational troubleshooting and solution finding skills.
• Coordination with field services personnel to support remote operations via satellite, fibre, FTP, IP and other media networks.
• Provide operational support to other technical areas within the wider business.
• Customer and broadcast content asset management.

Skills

Technical experience

TV equipment knowledge

Live events support

IP networks

Shift flexibility

ScheduAll familiarity

Job description

At Telstra Broadcast Services, we help broadcast, media, sports, and entertainment companies deliver thousands of hours of live sports, news and entertainment to billions of fans and viewers around the world. Supported by our international field services, special events teams, and worldwide broadcast operations centres, our dedicated team of media industry professionals provides global connectivity and innovative managed media solutions to hundreds of customers globally. Join a team who's passionate about their work and better because of our people!

About the Role

We are currently seeking a casual Master Control Operator (MCR) to join our dedicated team. This position involves working a 24/7, 365 days a year rotating shift pattern that includes weekend and night shifts.

As an MCR Operator you'll thrive on solving problems and working in a fast-paced environment. You'll play an important role by providing technical service, solutions and support to video & IP networks, infrastructure, products, and services supplied as well as emerging technologies to ensure our operations are uninterrupted and run smoothly.

Key Responsibilities

In the MCR Operator position you will be responsible for the following:

• Monitoring and adjustment of incoming video, audio and data streams according to organisational processes.
• Creative and innovative operational troubleshooting and solution finding skills.
• Coordination with field services personnel to support remote operations via satellite, fibre, FTP, IP and other media networks.
• Provide operational support to other technical areas within the wider business.
• Customer and broadcast content asset management.
• Undertake routine monitoring of transmission systems and ancillary equipment.
• Incident, Problem and Change Management using ServiceNow and approved Telstra Service Management Tools.
• Conforming to day-to-day scheduling workflow using the appropriate tools e.g. ScheduALL, emails, Telstra systems.
• Appropriate escalation and reporting of incidents and issues to the relevant stakeholders, both internal and external.
• Maintaining a cohesive and harmonious work environment with internal and external stakeholders.
• Any other ad hoc duties as required.

About the Company

At Telstra Broadcast Services, we help broadcast, media, sports, and entertainment companies deliver thousands of hours of live sports, news and entertainment to billions of fans and viewers around the world. Supported by our international field services, special events teams, and worldwide broadcast operations centres, our dedicated team of media industry professionals provides global connectivity and innovative managed media solutions to hundreds of customers globally. Join a team who's passionate about their work and better because of our people!

About the Role

We are currently seeking a casual Master Control Operator (MCR) to join our dedicated team. This position involves working a 24/7, 365 days a year rotating shift pattern that includes weekend and night shifts.

As an MCR Operator you'll thrive on solving problems and working in a fast-paced environment. You'll play an important role by providing technical service, solutions and support to video & IP networks, infrastructure, products, and services supplied as well as emerging technologies to ensure our operations are uninterrupted and run smoothly.

Key Responsibilities

In the MCR Operator position you will be responsible for the following:

• Monitoring and adjustment of incoming video, audio and data streams according to organisational processes.
• Creative and innovative operational troubleshooting and solution finding skills.
• Coordination with field services personnel to support remote operations via satellite, fibre, FTP, IP and other media networks.
• Provide operational support to other technical areas within the wider business.
• Customer and broadcast content asset management.
• Undertake routine monitoring of transmission systems and ancillary equipment.
• Incident, Problem and Change Management using ServiceNow and approved Telstra Service Management Tools.
• Conforming to day-to-day scheduling workflow using the appropriate tools e.g. ScheduALL, emails, Telstra systems.
• Appropriate escalation and reporting of incidents and issues to the relevant stakeholders, both internal and external.
• Maintaining a cohesive and harmonious work environment with internal and external stakeholders.
• Any other ad hoc duties as required.

About You

The ideal applicant will possess:

• 3-5 years of relevant technical experience
• The ability to set up and operate all types of television and communications equipment.
• Knowledge and experience co-ordinating and troubleshooting for live events.
• In-depth knowledge of television equipment, satellite, optical fibre communication terminology and broadcast standards.
• In-depth operational understanding of IP networks (TCP/IP, FTP, Store and Forward).
• The ability to work independently and work flexible schedules including 12-hour shifts across nights, holidays and weekends.
• Knowledge and experience using bookings systems (ScheduAll), highly desirable.
• Operation of satellite dish and receiver equipment, highly desirable.
• The ability to multi-task and work under deadlines.
• Excellent customer focus to be able to interface with customers.
• The ability to deal with competing demands and remain calm under pressure.
• Commitment to solve problems quickly, efficiently and effectively.
• Recognize early signs of service difficulty, and not hesitate in communicating them to Operational, Editorial and Management teams.

Benefits

• TBS promotes an inclusive and diverse culture with inclusivity at all levels, ensuring that employees from different backgrounds feel valued and respected.
• TBS offers ongoing opportunities for professional growth and development, helping employees advance their careers.
• TBS encourages creativity and innovation, allowing employees to explore new ideas and contribute to the organisation's success

Apply Now

Where a candidate feels that they may not meet the experience requirements as set out in this role specification, they should call these out in their application. TBS is committed to ensuring that those who have an interest in this role receive appropriate training to enable them to develop and be fully effective in this role.

Applicants will need to have full working rights within Australia. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability.

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