Marketing Ops Lead: Process & Efficiency Architect

Techtronic Industries; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Discounts on company products

Hybrid working model

Professional development programs

Employee assistance program

Social events

Job summary

Milwaukee Tools seeks a Marketing Operations Lead to map and streamline Marketing processes, partner with senior stakeholders, and implement efficient workflows across the department.

The role focuses on building strong operational foundations, facilitating workshops, driving change adoption, and collaborating with Marketing, PMO, and Technology teams to enable faster, smarter decision-making.

Qualifications

• Map current-state and future-state processes in Marketing
• Identify bottlenecks and pain points in Marketing workflows
• Design and implement Marketing workflows and SOPs
• Support change management activities and training
• Create clear documentation for new processes and tools

Responsibilities

• Map current-state and future-state business processes.
• Identify bottlenecks and report findings to stakeholders.
• Design and implement Marketing workflows and standard operating procedures.
• Support change management activities for delivery and adoption.
• Create documentation for new Marketing processes, templates, and tools.

Skills

Process mapping

Stakeholder engagement

Workflow analysis

Change management

Documentation

Tools

Nintex

Job description

Milwaukee Tools is an industry leader in the manufacturing of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people. Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.

We are committed to ensuring our people have a great experience at Milwaukee, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:

• Discounts & Perks: Generous discounts on company products.
• Lifestyle: Hybrid working model to support flexibility.
• Personal Development: Access to professional development programs.
• Health & Wellbeing: Employee Assistance Program.
• Social: Recognition programs and social events to celebrate our team's achievements.

As Marketing Operations Lead, you'll play a key role in shaping how Marketing works across the business. Partnering with senior stakeholders, you'll map and analyse processes, identify opportunities for improvement, and implement more effective ways of working that create greater visibility, alignment and operational efficiency across the department.

This is a hands-on role focused on building strong operational foundations. You'll facilitate workshops, lead process improvement initiatives, support change adoption, and work closely with Marketing, PMO, Continuous Improvement and Technology teams to embed sustainable process changes that enable faster, smarter decision-making and execution. If you're energised by solving complex problems, influencing stakeholders and driving continuous improvement, this is an opportunity to make a lasting impact.

Key Responsibilities:
Process Mapping & Analysis

• Collaborate with Marketing stakeholders to map current-state and future-state business processes within the assigned scope of work using standardised tools (Nintex).
• Facilitate workshops, retrospectives, journey mappings and data collection to capture accurate process flows and pain points.
• Identify the bottlenecks and inefficiencies in existing Marketing workflows and report findings to the Marketing Operations Lead.

Workflow Optimisation

• Contribute to the design and implementation of Marketing workflows and standard operating procedures.
• Collaborate with relevant stakeholders to validate proposed changes and ensure operational alignment.

Change Readiness & Adoption

• Support change management activities for delivery and adoption, including stakeholder engagement, communications, and training. Collaborate with P&C where necessary.
• Monitor adoption and gather feedback post-implementation to refine processes.

Documentation & Best Practices

• Create clear documentation for new Marketing processes, templates, and tools.
• Maintain a central location for process documentation with version control.
• Share best practices and contribute to a culture of continuous improvement.

If you're passionate about process improvement, stakeholder engagement and creating better ways of working, Apply Now and help shape the future of Marketing Operations at Milwaukee.

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