Marketing and Communications Manager

Achieve Australia; Ryde; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Car leasing

Free personal and financial counseling

Paid leave

Flexible work

Fitness program

Induction training

Internal promotion

Job summary

Achieve Australia is seeking a Marketing and Communications Manager to elevate brand, drive digital marketing strategies and enhance the CRM maturity. You will lead a team and work with senior leadership to align campaigns with strategic priorities and budgets.

You will champion compliant, accessible marketing practices in a regulated NDIS environment, oversee budgets, and improve customer journeys. A strong communicator with inclusive leadership will thrive here.

Qualifications

• Marketing and communications leadership experience.
• Experience in a disability organisation is a must.
• Proven ability to develop teams, build capability and lead with maturity, professionalism and strong work ethic.
• Strategic thinker with a human-centred approach.
• CRM and automation experience (HubSpot preferred).
• Digital marketing expertise.
• Experience in working in a regulated (NDIS) environment.

Responsibilities

• Lead the marketing and communications function and develop and mentor the marketing and communications team.
• Oversee the organisation’s marketing and communications work in progress with the Marketing Leads, ensuring alignment with strategic priorities and budget.
• Oversee and guide the execution of marketing and communications initiatives across the organisation.
• Evolve the sophistication of our CRM system and automation of the customer journey.
• Ensure effective financial governance across marketing and communications initiatives.
• Improve the sophistication of digital marketing initiatives and outsourced agency relationship.
• Support development of marketing and communications budgets for annual plans, campaigns and business unit initiatives.
• Act as the primary point of contact for Executive and Senior Leadership Team on matters relating to team performance or deliverables.
• Strengthen internal communications to enhance employee experience and organisational alignment.
• Develop reporting dashboards and performance reports to support campaign tracking and strategy refinement.
• Ensure compliance with NDIS standards, brand guidelines, privacy requirements and ethical marketing practices.

Skills

Marketing leadership

Disability sector experience

Strategic thinking

CRM and automation

Digital marketing

NDIS environment experience

Tools

HubSpot

Job description

Help shape the future of disability services by leading a purpose-driven marketing and communications function that drives impact, growth and meaningful change.

Working at Achieve is more than just a job.

Our team makes a real difference in people's lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We're committed to making sure everyone can take part - whether that's through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:

Reporting to the Chief Strategy Officer, as our new Marketing and Communications Manager, you will play a pivotal role in elevating our brand, championing digital marketing strategies and elevating the sophistication of the Customer Relationship Management (CRM).

Role Responsibilities:

• Lead the marketing and communications function and develop and mentor the marketing and communications team.
• Oversee the organisation’s marketing and communications work in progress with the Marketing Leads, ensuring alignment with strategic priorities and budget.
• Oversee and guide the execution of marketing and communications initiatives across the organisation.
• Evolve the sophistication of our CRM system and automation of the customer journey.
• Ensure effective financial governance across marketing and communications initiatives.
• Improve the sophistication of digital marketing initiatives and outsourced agency relationship.
• Support development of marketing and communications budgets for annual plans, campaigns and business unit initiatives.
• Act as the primary point of contact for Executive and Senior Leadership Team on matters relating to team performance or deliverables.
• Strengthen internal communications to enhance employee experience and organisational alignment.
• Develop reporting dashboards and performance reports to support campaign tracking and strategy refinement.
• Ensure compliance with NDIS standards, brand guidelines, privacy requirements and ethical marketing practices.

About you:

• Marketing and communication leadership experience
• Experience in in disability organisation is a must
• Proven ability to develop teams, build capability and lead with maturity, professionalism and strong work ethic.
• Strategic thinker with a human-centred approach.
• CRM and automation experience (HubSpot preferred).
• Digital marketing expertise.
• Experience in working in a regulated (NDIS) environment.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.

We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.

Accessibility and more information:

If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out-we're here to support you.

Reasonable adjustments are also available to support staff in their roles beyond recruitment.

Should you require any additional information or support, or experience any issues accessing information or the application form, and require this in an alternate format, you would like a copy of the role description, have questions about the role, or need help applying, please contact us at [e-mail] or call 0490397499

To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au

We respectfully request no agency referrals or approaches.