Manufacturing Support Officer

Surf Hardware International Pty Ltd; Woolgoolga; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Staff product allowance

Staff discounts

Professional development opportunities

Job summary

Surf Hardware International Pty Ltd in Woolgoolga NSW is seeking a hands-on administrator to support day-to-day manufacturing operations. This role blends administration, customer service and supplier coordination, with opportunities to contribute to production while learning ERP/CRM systems and improving processes.

Ideal candidates are organised, dependable and communicate clearly, with experience in operations or manufacturing environments and proficiency in Microsoft Excel and Outlook.

Qualifications

• Experience in operations, warehouse, distribution, manufacturing or e-commerce preferred.
• Strong organisational and communication skills with attention to detail.
• Proficient with Microsoft Office and common business software suites.

Responsibilities

• Manage correspondence, filing, scanning, data entry, document preparation, registers and routine reporting.
• Follow up open actions, coordinate paperwork, maintain accurate job or order information and assist the team with day-to-day tasks.
• Respond professionally to phone and email enquiries, process customer orders, provide status updates and elevate issues when required.
• Assist with purchase orders, sales orders, delivery documentation, invoice checks and record reconciliation.
• Keep business systems, spreadsheets, templates and electronic files current and retrievable.
• Provide practical assistance during busy periods and contribute to manufacturing as needed.

Skills

Organised

Customer service

Administrative tasks

Microsoft Excel

MS Outlook

Tools

ERP systems

CRM systems

Inventory software

Job description

Surf Hardware International Pty Ltd – Woolgoolga NSW

For the last 150 years, Gowings Bros Limited, has existed with one goal in mind - enriching lives with sustainable, functional and durable products made for adventure. In 2022 Gowings Bros Limited purchased Alvey to compliment other iconic outdoor brands including FCS, Softech and Gorilla Grip.

We have moved the Alvey manufacturing facility from QLD to Woolgoolga to consolidate with our Global HQ in central Coffs Harbour and we are looking for a candidate who is based in the Coffs Harbour region who is interested in joining the Alvey manufacturing team.

About the role

The position provides practical, responsive support across day-to-day manufacturing operations. This is a hands-on role for someone who is comfortable switching between administration, customer service and supplier contact, and operational/manufacturing tasks.

Key responsibilities

Manage correspondence, filing, scanning, data entry, document preparation, registers and routine reporting

Follow up open actions, coordinate paperwork, maintain accurate job or order information and assist the team with day-to-day tasks

Respond professionally to phone and email enquiries, process customer orders, provide status updates and elevate issues when required

Assist with purchase orders, sales orders, delivery documentation, invoice checks and record reconciliation

Keep business systems, spreadsheets, templates and electronic files current, complete and easy to retrieve

Provide practical assistance during busy periods, cover routine administrative tasks and contribute to manufacturing as needed

Learn and contribute to the production process – assembly and general manufacturing processes

Suggest and implement practical improvements that reduce errors, delays, duplication or unnecessary cost

About you

Organised, dependable and willing to take ownership

Practical and comfortable completing both routine and unexpected tasks

Clear written and verbal communication

Confident using Microsoft software, particularly Outlook, Word and Excel

Positive, service-focused approach with a willingness to learn

Fishing industry knowledge - desired

Experience in an operations, warehouse, distribution, manufacturing or e-commerce environment - desired

Exposure to ERP, CRM, accounting, inventory or order-management systems - desired

What We Offer:

At Gowing Bros Limited, we are committed to providing a supportive and inclusive work environment that empowers our employees to thrive. You'll have access to a range of benefits, including competitive remuneration, staff product allowance, staff discounts and opportunities for professional development.

Surf Hardware International and Alvey are part of the Gowings Bros Limited group of organisations.