Manager, Systems and Program

Department of Education Victoria; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

The Department of Education Victoria – Melbourne VIC is seeking a Manager, Systems and Programs to lead the Restorative Engagement and School Support (RESS) Branch. This role oversees case, records and knowledge management systems, drives reporting and data analysis, and ensures information supports planning and decision-making.

The Manager will lead induction, training and wellbeing programs, contribute to branch planning, and guide improvements to how the Branch works, while managing a small

Qualifications

• Qualifications in social sciences, counselling, law, or other relevant qualification is essential to undertake the case work component.
• Experience with Salesforce case management and reporting systems desirable.

Responsibilities

• Lead systems, programs and business processes for the RESS Branch.
• Ensure branch case, records and knowledge management systems are effective and improved.
• Lead all reporting and data analysis requests to support accurate decision-making.
• Oversee induction, training and wellbeing programs for staff.
• Contribute to business planning and branch improvements.
• Manage a team of administrative and program staff and maintain connection to core casework.

Skills

People management

Stakeholder management

Data analysis

Briefing & reports

Education

Social sciences / counselling / law qualification

Tools

Salesforce

Job description

Department of Education Victoria – Melbourne VIC

About the Role

This is a fixed term full time position until 30-JUN-2028.

The Manager, Systems and Programs leads the systems, programs and business processes that support the effective operation of the Restorative Engagement and School Support (RESS) Branch. The role is responsible for ensuring the Branch's case, records and knowledge management systems are effective and continually improved, leads on all reporting and data analysis requests, and ensures that data is used to support accurate reporting, planning and decision-making. The Manager also leads branch induction, training and wellbeing programs, contributes to business planning and leads improvements to how the Branch works. The role manages a team of administrative and program staff and maintains a reduced case workload to stay connected to, and maintain a practical understanding of, the Branch's core casework and the experiences of the people it supports.

The Manager will also take on other project or program-based work of the RESS branch where required to support the needs of the Branch or broader division.

Capabilities

The Manager must demonstrate:

• Exceptional attention to detail
• Eceptional people management, interpersonal and stakeholder management skills
• Cognitive flexibility to manage competing priorities in a fast-paced environment
• Strong skills and experience in preparing complex briefs, reports and papers to senior leaders
• Ability to work as a strong team player, with a commitment to contributing to and maintaining a healthy and positive workplace culture
• Strong organisational skills including excellent and comprehensive record-keeping skills
• Strong problem-solving skills

Mandatory Qualifications

Qualifications in social sciences, counselling, law, or other relevant qualification is essential in order to undertake the case work component. Experience in salesforce case management and reporting systems desirable.

About the Branch

The Restorative Engagement and School Support (RESS) branch leads coordinated responses to institutional sexual abuse matters—both historical and current—working closely with schools and community stakeholders. Through careful communication, targeted programs, and facilitation of support services, the Branch contributes to informed, compassionate, and effective support for victim-survivors and school staff impacted by the trauma of abuse.

The Branch has two units:

• The Sexual Harm Response unit supports schools and other areas of the department respond to current allegations, findings and charges of child sexual abuse by an adult working in a Victorian government school.
• The Restorative Engagement and Support unit is responsible for a number of streams of work aimed at providing information and assistance to former students who experienced sexual abuse in a Victorian government school, including a website and telephone service for victim-survivors, a restorative engagement program, and supporting schools to engage with former students who are victim-survivors of abuse with sensitivity, respect and accountability.

The Branch manages a variety of functions to support its two work units including the department's counselling assistance payments, the case and records management systems, and reporting to senior leaders on the work of the branch.

About the Division

The RESS Branch sits within the Operational Policy, School Engagement and Compliance (OPSEC) Division – a supportive, respectful, positive, and collaborative team with a culture of high integrity, responsiveness and accountability.

OPSEC division operates at the intersection of stewardship, assurance, and advisory in school child safety response and school operations:

• Community Engagement and Response in institutional sexual harm
  OPSEC leads coordinated responses to institutional sexual abuse matters—both historical and current—working closely with schools and community stakeholders.
• Assurance and Compliance
  By providing oversight of compliance with minimum standards for school registration requirements and child safe standards, OPSEC ensures consistent and accountable practice across all government schools through support and assurance.
• Expert Advisory and Operational Support
  OPSEC is the primary steward of the department's Policy and Advisory Library, providing the Principal Advisory Service, and being a source of expert advice for the department on its operational policies for government schools and on the volume and timing of Department engagement with schools.

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

Further Information

For more details regarding the role requirements and capabilities, refer to the attached Position Description.

For further information about the role, please contact Jane Carew-Reid, Director, on mobile [phone] *** or ***************@education.vic.gov.au.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on Thursday 8th October 2026.