Manager Sunshine Coast DPT

Queensland Health; Sunshine Coast Regional; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

12.75% superannuation

17.5% leave loading

Access to 24/7 confidential employee &

support providers and counsellors

Job summary

Queensland Health is seeking a Manager, Sunshine Coast DPT to lead the delivery of high-quality ICT services by ensuring consistent application of IT service management processes, maintaining knowledge of the ICT Service Catalogue, and overseeing the effective management of ICT assets within the Digital Partnership Team.

You will drive a culture of continuous service improvement by implementing best practice frameworks, policies and processes.

Qualifications

• High level ICT management experience in a large, complex service delivery organisation.
• Ability to develop and implement plans, policies and procedures for ICT services.
• Strong interpersonal, communication, negotiations and consultations skills.
• Financial stewardship of IT assets and resources.

Responsibilities

• Lead delivery of high-quality ICT services and ensure ITSM processes are consistently applied.
• Oversee ICT assets, service catalogue, and capital budget within approved parameters.
• Develop and implement strategies, policies and procedures that support ICT services aligned to needs.
• Foster productive relationships with executives, clinicians and managers and other stakeholders.
• Provide high-level strategic advice to the Senior Director on workforce capability and service delivery.

Skills

ICT service delivery

Leadership

Strategic planning

Stakeholder management

Financial management

Job description

Take the next step in your career with this exciting opportunity within Queensland Health!

What you'll do

As the Manager, Sunshine Coast DPT, you will lead the delivery of high-quality ICT services by ensuring consistent application of eHealth Queensland IT service management processes, maintaining knowledge of the ICT Service Catalogue, and overseeing the effective management of ICT assets within the Digital Partnership Team. You will drive a culture of continuous service improvement by implementing best practice frameworks, policies and processes, standardising work practices, and ensuring services meet or exceed defined enterprise service levels. The role is responsible for developing and implementing strategies, policies and procedures that support the provision of ICT services aligned to customer and organisational needs, while fostering productive relationships with Hospital and Health Service executives, clinicians, business managers and other key stakeholders. You will manage the Digital Partnership Team's operational and capital budget, oversee workforce planning and resource allocation within approved establishment levels, and provide high-level strategic advice to the Senior Director regarding workforce capability, capacity and service delivery requirements to support the achievement of organisational objectives.

About you

We are searching for someone who has:

• Motivation to work consistently with Department of Health values.
• High level management and leadership skills in an information and communication technology (ICT) environment for a large, complex service delivery organisation.
• Ability to develop and implement plans, strategies, policies and procedures for the provision of ICT services that meet customer needs.
• High level experience in managing the delivery of ICT services and support.
• High level interpersonal, communication, negotiations and consultations skills.
• Financial management and stewardship of IT assets and resources used in the Provision of IT Services.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

• 12.75% superannuation
• 17.5% leave loading
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands‑on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.