Manager Revenue Operations

The Royal Women's Hospital; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

A leading women's healthcare provider in Australia seeks a Manager Revenue Operations to enhance accounts management and billing processes. You will support the Finance Director and lead the Revenue Operations team, ensuring efficiency and collaboration across departments. Ideal candidates possess strong financial backgrounds and skills in team development. This role offers substantial benefits, including flexible working arrangements and a supportive culture.

Benefits

Up to $11,660 in salary packaging benefits

Wellness initiatives including health options

Public transport options and facilities for cyclists

Mentoring and career development opportunities

Five weeks annual leave

Flexible, hybrid working arrangements

Qualifications

• Demonstrated experience in payroll, procurement, facilities and risk.
• Ability to develop teams culture and productivity.
• Experience working with Boards and Senior executives.

Responsibilities

• Lead and support the Revenue Operations team.
• Oversee accounts receivable and patient billing.
• Drive timely collection of patient accounts.
• Champion change and continuous improvement.

Skills

Strong financial and commercial background

Experience in continuous process improvement

Strong communication skills

Proactive problem-solving

Team culture development

Job description

Overview

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About the team

The Finance department brings a commercial perspective to business decision making and supports the Royal Women's business performance by providing the appropriate financial and business information and advice, as well as driving the organisation\'s business risk management program.

About the role

The Manager Revenue Operations is responsible to the Director, Finance and is charged with the effective administration and continuous improvement of accounts receivable, patient billing, cash management and private patient initiatives at the Royal Women’s Hospital.

Manager, Revenue Operations is responsible to the Director, Finance for:

• Lead and support the Revenue Operations team, ensuring staff are skilled, systems are used effectively, and work is delivered efficiently.
• Oversee accounts receivable, patient billing, cash management, and private practice functions.
• Drive timely collection of patient and debtor accounts in line with hospital policy.
• Manage overdue accounts, escalating as required under delegations.
• Champion change and continuous improvement across the billing cycle.
• Assess and review Private Patient initiatives, develop business cases, and brief senior leadership.
• Manage private practice agreements for medical staff.

A regular day will see you:

• Ensuring the Revenue Operations team is well supported
• Work collaboratively with the wider finance and operational teams across the organisation
• Take the lead on process improvement and projects
• Support the Director, Finance
• Actively contribute to solving issues

About you

This role requires a strong leader who can support the function’s ongoing work commitments and have a continuous improvement attitude. We are actively looking for a leader who can work collaboratively across the business, has strong communication skills and a proactive approach to solving problems and developing the teams.

You’ll bring with you:

• Strong financial and commercial background with demonstrated experience in payroll, procurement, facilities and risk
• Experience in continuous process improvement
• Ability to develop teams culture and productivity
• Experience working with Boards and Senior executives

Benefits and culture

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

• Up to $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Mentoring, learning and career development opportunities
• Five weeks annual leave
• Flexible, hybrid working arrangements

Inclusion and belonging

The Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited.

If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC) and a valid Working with Children Check. Clinical staff are required to be vaccinated against, or demonstrate immunity to, COVID-19, influenza, and a range of other diseases.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, or if you require an accessible copy of the position description, you are most welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For more information, please view the Position Description for this role.

If you have any enquiries, please contact Karen Barnett on 0421192962 or Karen [e-mail]

Application closing date: 22 October 2025