Manager, Resource Delivery and Physical Collections

uq; Brisbane; On-site; AUD 120,000 - 135,000; Full time

Benefits offered by this job

Parental leave (26 weeks)

17% super

Leave loading 17.5%

Flexible working options

Health and wellbeing programs

Study for Staff discount

On-campus childcare

Affordable parking

Salary packaging

Job summary

UQ Library in Brisbane is seeking a senior leader to become Manager, Resource Delivery and Physical Collections. You will lead four specialist teams (16 staff) and shape contemporary library services across circulation, membership, document delivery and physical collections.

This role oversees library systems, drives service improvements and builds partnerships across the Library and University to deliver high-impact services for students, researchers and the wider community.

Qualifications

• Postgraduate and/or professional library qualifications, or equivalent experience and education.
• Proven ability to lead, motivate and develop high-performing teams in a collaborative culture.

Responsibilities

• Provide effective leadership and management of the Resource Delivery and Physical Collection Team.
• Manage development, implementation, monitoring and reporting on circulation, membership and document supply policies.
• Manage the Library's physical collections (including the Warehouse) and information delivery services.
• Manage document delivery and library services platform configuration and development.
• Resolve complex problems including system configuration and integration, liaison with vendors and service providers.
• Participate in the University of Queensland's overall strategic planning and policy development.
• Manage relationships with library clients, library vendors, publishers, data owners and library staff from other institutions.

Job description

Library Information Resources team (UQ Library)

Shape the future of library service delivery at UQ, combining strategic leadership, people management and library systems expertise in a role with university-wide impact.

Full-time, permanent with Base salary in the range $120,317.28 - $134,892.52 + Competitive 17% super (HEW Level 8)

Based at our Vibrant St Lucia Campus

About This Opportunity

Join UQ Library in a pivotal leadership role as Manager, Resource Delivery and Physical Collections, where you'll lead four specialist teams comprising 16 staff and shape the delivery of contemporary library services across circulation, membership, document delivery and physical collections. You'll oversee critical library systems, drive service improvements, resolve complex operational and technical challenges, and build strong partnerships across the Library and University. This is an exciting opportunity to influence strategic service delivery and make a lasting impact on the services that support our students, researchers and wider community.

Key responsibilities will include:

• Provide effective leadership and management of the Resource Delivery and Physical Collection Team ensuring operational efficiency within a collaborative culture that supports the vision of the Library and the University and providing guidance, feedback, and coaching to help improve the capability and performance of the team.
• Manage the development, implementation, monitoring and reporting on the library's global circulation, membership and document supply policies and procedures.
• Manage the Library's physical collections (including the Warehouse) and information delivery services and associated policies.
• Manage the document delivery and library services platform configuration and development in relation to fulfillment, patron management and document delivery.
• Resolve complex problems including system configuration and integration, liaise with the system vendors and service providers and manage support and enhancement requests.
• Participate in the University of Queensland's overall strategic planning and policy development.
• Manage relationships with library clients, library vendors, publishers, data owners and library staff from other institutions.

Please note regular work at the Library Warehouse at the Gatton Campus will be required.

About You

You bring a combination of strategic thinking, technical capability and people leadership, enabling you to deliver high-quality services in a dynamic environment.

To be successful in this role, you will also demonstrate:

• Relevant postgraduate and/or professional library qualifications, or an equivalent combination of experience and education.
• Proven ability to lead, motivate and develop high-performing teams while fostering a culture of collaboration, inclusion and continuous improvement.
• Significant experience leading library services, including circulation, membership and document delivery operations.
• Strong expertise in document delivery and library management systems, configuration and development, particularly in fulfilment and patron management.
• A sound understanding of physical collections management and information delivery workflows.
• Exceptional communication and stakeholder engagement skills, with the ability to influence, build partnerships and work effectively across diverse groups.
• Strong analytical and problem-solving skills, with experience using evidence-based insights to drive operational and service improvements.
• Excellent organisational skills, with the ability to manage multiple priorities, projects and stakeholders in a dynamic environment.
• A proactive, collaborative approach, with the initiative, drive and enthusiasm to contribute to a positive and high-performing team culture.

About UQ

As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.

Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging.

• Enjoy up to 26 weeks paid parental and primary care leave
• 17% super
• 17.5% leave loading
• flexible and hybrid working options
• health and wellbeing programs
• a heavily discounted Study for Staff program
• on‑campus childcare
• affordable parking
• salary packaging

Other Information

Pre-employment checks may include: verification of the right to work in Australia and criminal history checks. This