Manager, People and Talent Operations

NSW Department of Communities and Justice; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Flexible working practices

Contemporary workspaces

Learning and development opportunities

Employee wellbeing program

Inclusive environment

Job summary

NSW Reconstruction Authority is seeking an experienced Manager, People and Talent Operations in Sydney. You will lead day-to-day delivery and continuous improvement of People & Culture services, ensuring timely, compliant operations and strong customer experience.

You will translate priorities into operational plans, oversee talent acquisition and workforce planning, and develop a high-performing team with clear accountabilities to support leaders and employees alike.

Qualifications

• Extensive experience leading high-volume people operations in government or regulated settings.
• Ability to translate priorities into operational plans, service standards and measurable outcomes.
• Strong people leadership, prioritization, and accountability for delivery.
• Experience overseeing talent acquisition, workforce planning and employee lifecycle services.
• Proven ability to establish operational controls and monitor performance using data.
• Strong stakeholder management, negotiation and problem-solving skills.
• Experience implementing operational change while maintaining business continuity.

Responsibilities

• Lead day-to-day delivery and continuous improvement of People & Culture services.
• Translate priorities into operational plans with clear standards and accountabilities.
• Oversee talent acquisition, workforce planning and employee lifecycle programs.
• Establish governance, monitor performance and manage risk.
• Develop a high-performing team with clear accountability.

Skills

People ops leadership

Stakeholder management

Process improvement

Risk management

Change management

Job description

• Ongoing full-time opportunity
• Based in Sydney CBD /Parramatta with flexible working options
• Clerk Grade 11/12, Salary relative to experience ($154,231- $178,369)+ super Join the NSW Reconstruction Authority and lead the effective delivery of People & Culture operations across the organisation.

This is an opportunity to strengthen service delivery, streamline processes and build reliable, responsive people operations that support leaders, employees and the RA’s critical work across New South Wales.

About the role

As the Manager, People and Talent Operations, you’ll lead the day-to-day delivery and continuous improvement of People & Culture services. You’ll translate priorities into clear operational plans, manage competing demands and ensure services are timely , consistent, compliant and responsive to organisational needs. You’ll oversee core people operations spanning talent acquisition, workforce planning, employee lifecycle programs, injury management and operational support for organisational change. You’ll establish clear service standards, strengthen governance and controls, monitor performance and use workforce data to improve processes, manage risk and deliver a strong customer experience. You’ll also lead and develop a high-performing team with clear accountabilities and a practical focus on delivery.

About You

You are an experienced operations leader with a strong track record of managing people services, improving systems and processes, and delivering dependable outcomes. You bring sound judgement and a practical, customer-focused approach. You can set priorities, allocate resources, manage operational risk and build trusted relationships with senior stakeholders.

Essential Requirements

• Extensive experience leading high-volume people operations or corporate service delivery within a government or highly regulated organisation
• Demonstrated ability to translate organisational priorities into operational plans, service standards, clear accountabilities and measurable outcomes
• Strong people leadership capability, including setting priorities, managing workloads, developing team capability and maintaining accountability for delivery
• Experience overseeing talent acquisition, workforce planning and employee lifecycle services, with a focus on quality, timeliness, compliance and customer experience
• Proven ability to establish operational controls, monitor service performance and use workforce data to identify issues, manage risk and drive continuous improvement
• Strong stakeholder management, negotiation and problem-solving skills, including the ability to resolve complex service delivery and workforce matters
• Experience implementing operational change, process improvement and service transformation while maintaining business continuity

About the NSW Reconstruction Authority

The NSW Reconstruction Authority is a statutory corporation and executive agency of the Premier’s Department, that will improve how NSW plans for disasters and ensure that we recover from them faster. To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders. Joining our team with a rewarding job in a community‑driven agency is just the start.

We also offer:

• Flexible working practices
• Contemporary workspaces and technology
• Access to learning and development opportunities
• Employee assistance and wellbeing program
• Workforce that values inclusion
• Competitive pay and conditions
• Fitness Passport with a choice of 200+ gyms and pools across NSW

Our Commitment

Great people come from all walks of life . At NSW Reconstruction Authority we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islander peoples, and the employment of people with a disability, veterans and other diverse communities. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background or sexual orientation.

Additional Information

The recruitment process may include a range of assessments including interview, psychometric assessments, work sample activities and pre‑employment checks as required. Looking for more information or assistance with applying? We encourage and support applications from people with a disability. If you require an adjustment to the recruitment process to help you perform at your best (including information in an alternate format or an alternate method of submission of the application) please contact the Talent Team via [e-mail] or 0409 382 621 and reference the Job Title and Reference Number for the role in which you are requesting the adjustment.

Recruitment Pool

A recruitment pool may be created for future ongoing and temporary opportunities of the same role or role type that become available over the next 18 months.