Manager, Payments Solutions & Commercialisation (ANZ)

Mastercard Inc.; St Leonards; On-site; AUD 180,000 - 230,000; Full time

Job summary

Mastercard in Australia and New Zealand seeks a Manager for Payments Solutions & Commercialisation to partner with key Merchant Cloud customers. The role requires deep payments knowledge, APIs familiarity, and the ability to coordinate cross-functional teams to deliver scalable solutions across the ANZ region.

You will assess requirements, translate them into actionable product requests, and drive opportunities for growth while balancing customer value and technical feasibility.

Qualifications

• Experience in gateway services, merchant acquiring, e-commerce payments, or related payments environment.
• Knowledge of payment authorisation, authentication, clearing and settlement workflows.
• Ability to translate customer objectives into technical requirements and product requests.
• Strong communication to engage with both technical and non-technical stakeholders.

Responsibilities

• Act as a trusted technical product partner for key Merchant Cloud customers across ANZ.
• Lead discussions on product developments, payment mandates, technical issues and growth opportunities.
• Translate customer needs into clear requirements and recommended next steps.
• Coordinate Product, Sales, Account Management, Technology, Delivery and Support teams to progress initiatives.
• Develop business cases and product-intake submissions balancing customer value, commercial opportunity and feasibility.
• Support solution positioning, pre-sales discussions and RFP responses with gateway and payments expertise.
• Identify opportunities to increase product adoption, payment volume and customer value.

Skills

Gateway services

Merchant acquiring

E-commerce payments

Payment processing

APIs & integrations

Technical product engagement

Customer management

Commercial judgement

Education

Bachelor's degree in a relevant field

Tools

APIs

SDKs

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Payments Solutions & Commercialisation (ANZ). Mastercard’s Merchant Cloud team is seeking a payments professional to manage technical product engagement and commercialisation across key customers across Australia, New Zealand and the Pacific Islands. The role connects customer needs with Mastercard’s gateway, product, delivery and technology capabilities, helping customers adopt new services, navigate product changes and gain greater value from their payment solutions. It combines deep payments knowledge with customer management, technical fluency and commercial judgement. The successful candidate will work with acquirers, merchants, payment service providers and internal teams to assess requirements, coordinate solutions and identify opportunities for growth. The role requires strong technical fluency in payment flows, APIs and integrations, with the ability to navigate complex technical discussions across both business and technology stakeholders.

Role

• Act as a trusted technical product partner for key Merchant Cloud customers, building strong relationships and managing ongoing gateway-related priorities.
• Lead regular customer discussions covering product developments, payment mandates, technical issues, service changes and growth opportunities.
• Translate customer objectives and technical requests into clear requirements, preliminary assessments and recommended next steps.
• Coordinate Product, Sales, Account Management, Technology, Delivery and Support teams to progress customer initiatives and resolve issues.
• Develop business cases and product-intake submissions that balance customer value, commercial opportunity and technical feasibility.
• Support solution positioning, pre‑sales discussions and RFP responses by providing credible gateway and payments expertise.
• Identify opportunities to increase product adoption, payment volume and customer value across existing relationships.
• Advocate for customer and market requirements within regional and global product teams.
• Support the commercialisation of Merchant Cloud capabilities and the transition towards more standardised, scalable customer solutions.
• Monitor relevant payment, acceptance and commerce developments and translate them into practical implications for customers and Mastercard.

All About You

• Experience in gateway services, merchant acquiring, e‑commerce payments, payment processing or a closely related payments environment.
• Knowledge of payment authorisation, authentication, clearing and settlement, including the roles of gateways, acquirers and merchants.
• Understanding of APIs, SDKs, integrations and digital payment technologies, with the ability to engage credibly without being a hands‑on developer.
• Experience in assessing customer or business requirements and translating them into technical solutions, product requests or delivery actions.
• Ability to explain complex payment and technology concepts clearly to both technical and non‑technical audiences.
• Confidence in engaging with customers and navigating technical and business conversations, with prior customer‑facing experience considered an advantage.
• Ability to influence decisions and progress work across a complex, matrixed organisation without direct authority.
• Experience in building trusted relationships with customers, partners and senior internal stakeholders.
• Commercial awareness, with the ability to connect customer priorities to product adoption, business value and growth opportunities.
• Ability to take ownership, manage competing priorities and operate effectively in an evolving product and customer environment.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.