Manager, Operations Continuity

Sydney Airport; Australia; On-site; AUD 120,000 - 180,000; Full time

Job summary

Sydney Airport is seeking a Manager, Continuity Planning & Incident Preparedness to lead enterprise resilience across airside, landside, terminal, security and passenger operations. You will drive business continuity, incident readiness, and continuous improvement in collaboration with senior leaders and external partners.

The role focuses on establishing a comprehensive resilience program, coordinating training and exercising, and guiding post‑incident reviews to uplift capability across the

Qualifications

• Demonstrated experience in business continuity, resilience, emergency management or operational risk within aviation, transport, infrastructure or other critical services.
• Proven ability to design enterprise frameworks and translate complex risks into simple, executable plans and procedures.
• Strong stakeholder manager, able to influence effectively across executive, operational and multi‑agency environments.
• Calm, structured and decisive when supporting live incidents or high‑pressure situations.

Responsibilities

• Establish and maintain an organisation‑wide resilience and business continuity framework with clear ownership.
• Lead Business Impact Assessments and continuity plans aligned to recovery objectives and real‑world operations.
• Develop and govern SOPs to support disruption activation, continuity and recovery.
• Design and deliver training and exercising programs from executive incident leadership to operational readiness.
• Provide advice and decision support during incidents and disruptions, including post‑incident reviews.

Skills

Business continuity

Stakeholder management

Training & exercises

Emergency management

Data & reporting

Continuous improvement

Job description

MAKE IT FLEXIBLE

At Sydney Airport, the future of air travel is shaped by you.

As a team, we connect the world. More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing “I made that possible!”.

Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.

As smart, problem-solvers, we are always learning and growing. And that’s easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.

Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us, are surprising.

We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.

Job Description

What we offer

To find out more about the amazing work environment here at SYD, be sure to check out theJoin us section of Sydney Airport’s website, where you can also see more about our flexible culture and work practices, alongside our otherEmployee benefits , or take a look at ourLinkedIn Sydney Airport: Life page .

About the role

Sydney Airport operates in a highly complex, always‑on environment where resilience matters every day. This role plays a key part in ensuring the airport can anticipate disruption, respond decisively when it occurs, and recover quickly and safely across airside, landside, terminal, security and passenger operations.

As Manager, Continuity Planning & Incident Preparedness, you will lead the development and embedding of a single, enterprise‑wide resilience capability. This is a hands‑on role spanning business continuity planning, incident preparedness, training, exercising and continuous improvement, working closely with senior leaders, operational teams and external partners to strengthen how Sydney Airport prepares for and manages disruption.

In this role, you will have the opportunity to

• Establish and maintain an organisation‑wide resilience and business continuity framework, ensuring consistency, ownership and ongoing maturity
• Lead Business Impact Assessments and maintain Tier‑1 and Tier‑2 continuity plans aligned to recovery objectives, dependencies and real‑world operations
• Develop and govern a clear, practical suite of SOPs to support disruption activation, continuity and recovery
• Design and deliver training and exercising programs, from executive incident leadership to operational and role‑specific readiness
• Provide advice, coordination and decision support during incidents and disruptions, including facilitation of post‑incident reviews and lessons learned
• Partner with internal stakeholders at multiple levels and various externals

About you

• Demonstrated experience in business continuity, resilience, emergency management or operational risk within aviation, transport, infrastructure or other critical services
• Proven ability to design enterprise frameworks and translate complex risks into simple, executable plans and procedures
• Strong stakeholder manager, able to influence effectively across executive, operational and multi‑agency environments
• Confident leading training, exercises and reviews that drive genuine capability uplift rather than compliance alone
• Calm, structured and decisive when supporting live incidents or high‑pressure situations
• A continuous improvement mindset, with strong attention to detail and confidence using data and reporting to track capability maturity

Make it Amazing

SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.