Manager, Network Operations

Westernsydneyuniversity; Richmond Shire; Hybrid; AUD 140,000 - 149,000; Full time

Benefits offered by this job

Staff benefits

EAP program

Onsite childcare

Discounted health cover

Job summary

Western Sydney University is offering a full-time, ongoing HEW Level 9 role on the Hawkesbury campus with flexible working arrangements. You will lead the delivery, security and continual improvement of network services across the University's multi-campus environment.

You will oversee network engineers and MSPs, set standards and architectures, and work with Cyber Security and Infrastructure teams to ensure secure, available and scalable connectivity across campuses.

Qualifications

• Demonstrated experience leading network operations in a large, complex enterprise environment.
• Extensive knowledge of enterprise routing and switching, including BGP, OSPF, VLANs, VRFs, QoS, multicast and high-availability technologies.
• Experience with Cisco, HPE Aruba, Palo Alto and enterprise wireless platforms.
• Strong understanding of ITIL incident, problem, change and configuration management processes.
• Proven ability to manage technical resources, vendors, managed service providers and senior stakeholder relationships.

Responsibilities

• Lead the delivery, security and continual improvement of network services across the University's multi-campus environment.
• Oversee operational governance, capacity planning, major incident response, lifecycle management and technology refresh programs.
• Establish network standards, reference architectures and implementation patterns.
• Provide architectural and technical leadership, ensuring designs meet operational, security and business requirements.
• Lead network engineers and managed service providers to build a culture of accountability and collaboration.

Skills

Network operations

Leadership

Vendor management

Zero Trust

Cisco & wireless platforms

ITIL processes

Tools

Cisco

HPE Aruba

Palo Alto

Job description

Full-time, Ongoing position at HEW Level 9. Hawkesbury campus with flexible working arrangements. Salary: $139,747 - $149,238 p.a., plus 17% Super and Leave Loading.

The Opportunity

Lead the delivery, security and continual improvement of network services across the University's multi-campus environment.

You will lead the delivery and operation of network services across the University's campuses and locations, ensuring the availability, performance, security and reliability of critical network infrastructure. Your remit will include campus switching, wireless networking, internet services, firewalls, network access control and secure connectivity platforms.

You will provide architectural and technical leadership, establishing network standards, reference architectures and implementation patterns. You will oversee operational governance, capacity planning, major incident response, lifecycle management and technology refresh programs, while ensuring network designs meet operational, security and business requirements.

You will lead network engineers and managed service providers, building a culture of accountability, collaboration and continuous improvement. Working closely with Cyber Security, Infrastructure and project delivery teams, you will support network segmentation, Zero Trust, automation, observability and the successful transition of new services into business-as-usual operations.

What Success Looks Like:

• Deliver secure, stable and resilient network services across University locations.
• Establish effective operational standards, governance and service management practices.
• Improve network reliability, performance and customer experience through service improvement initiatives.
• Deliver network lifecycle, remediation and technology refresh roadmaps.
• Strengthen network security through segmentation, secure access and Zero Trust initiatives.

Please refer to the Position Description for full details.

About You

• Demonstrated experience leading network operations in a large, complex enterprise environment.
• Extensive knowledge of enterprise routing and switching, including BGP, OSPF, VLANs, VRFs, QoS, multicast and high-availability technologies.
• Experience with Cisco, HPE Aruba, Palo Alto and enterprise wireless platforms.
• Strong understanding of ITIL incident, problem, change and configuration management processes.
• Proven ability to manage technical resources, vendors, managed service providers and senior stakeholder relationships.

Benefits

We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

Position Enquiries: Direct to Rob Mihalek, Director, IT Operations via [e-mail] . Please include the job reference code REF1886Q

Closing Date: 11:59pm, Tuesday 13th October 2026

Working Rights: You must provide evidence of full-time working rights in Australia at application.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy . We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact [e-mail] .

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn .