Manager Language Services

UNSW; Canberra; On-site; AUD 119,000 - 146,000; Full time

Benefits offered by this job

Three extra leave days in December

Subsidised secure parking

Career development opportunities

Discount on UNSW courses

17% superannuation contributions

Free gym access

Healthy workplace culture

Job summary

UNSW Canberra is seeking a Manager Language Services to lead a high-value, government-facing education contract in Barton, Canberra. The role requires strategic oversight of casual language teachers, strong stakeholder engagement, and delivery excellence in a fast-paced environment.

The successful candidate will manage performance reporting, budgets, and cross-unit collaboration while ensuring compliance with university policies and government requirements.

Qualifications

• Tertiary qualifications with relevant experience or equivalent
• Proven ability to establish high level relationships and influence stakeholders
• Experience in agile, fast paced environments with competing deadlines
• Ability to manage and schedule many employees delivering services
• Proven project management and leadership skills
• Strong organisational and time management abilities

Responsibilities

• Oversee delivery and maintenance of the contract services to the Government client within timeframes and standards
• Provide leadership and support to administration and casual staff to achieve goals
• Prepare high-level responses for quotes and nurture relationships with Commonwealth agencies
• Oversee reporting on performance, budget, and project objectives
• Implement management procedures to support networks and stakeholder engagement
• Influence priorities, programs and budgets for major projects
• Apply knowledge of university policies and external environment

Skills

Tertiary qualifications

Stakeholder management

Agile work environment

Team scheduling

Project leadership

Time management

Education

Tertiary qualifications

Job description

This Job is based in Australia

Manager Language Services, UNSW Canberra

Employment type: Full-time, on-site 5 days per week, 35 hours

Duration: Continuing

Remuneration: Level 8 from $132,445 + leave loading + 17% super

Location: Barton, Canberra

Work rights required: Visa sponsorship is not available for this position. Candidates hold Australian Citizenship and be able to obtain and maintain security clearance to be considered for this position.

About UNSW Canberra

University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital.

UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Why Your Role Matters

Working in a fast-paced and dynamic environment, the Manager will be responsible for the successful delivery of a large-scale high-value education contract with a government department. The Manager will monitor performance and lead a large pool of casual language teachers to deliver educational services to a high standard. The Manager will promote and manage productive relationships with University and Government colleagues, visitors and students. The Manager reports to Herad of Innovation & Industry Partnerships and has 4 direct reports and a large cohort of casual staff to supervise.

Accountabilities

• Oversee the successful implementation and maintenance of the University’s delivery of the contract services in accordance with best practice, within agreed timeframes, and at the standards required by the Government client.
• Provide effective leadership, direction, and support to the administration team and pool of casual staff to achieve goals and ensure the continued improvement of services for learners and the Government client.
• Engage in and support activities, including preparing high-level responses for government requests for quotes, and nurture relationships with a broad range of Commonwealth agencies.
• Oversee the extensive production and review of performance, budget, project objective and other internal and external reporting associated with the provision of services to the Government client.
• Initiate, advise and implement management procedures that support and maintain networks, links and relationships, while providing exceptional sustainable stakeholder engagement and communication skills, overseeing the Government client relations.
• Take a leading operational role in providing influence over the establishment of priorities, programs and/or budgets (formulation and expenditure) for a major specialised project with scope to reset priorities or resources within overall program objectives.
• Apply a thorough knowledge of University-wide policies, the external environment (e.g. government legislation, guidelines and requirements), diverse research and teaching activities.

Who You Are (skills And Experience)

• Tertiary qualifications with relevant experience, or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
• Evidence of success in establishing, cultivating and maintaining high level relationships, with the ability to influence key internal and external stakeholders.
• Demonstrated ability to work in an agile, fast paced environment with competing demands and deadlines.
• Excellent ability to manage and schedule a large number of employees to deliver services to an external supplier.
• Demonstrated success in project management and leadership.
• Excellent organisational and time management skills with the ability to work on several projects in an efficient manner.

Benefits And Culture

UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.

• Additional three days leave during December festive period
• Subsidised under-building secure parking available
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
• Free gym access
• UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.

You can learn more about our Benefits and Culture at Lifestyle & Benefits UNSW

Eligibility

Visa sponsorship is not available for this position. Candidates must be Australian Citizens to be considered for this position.

The University reserves the right not to proceed with any appointment.

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

Get In Touch

Davina Mansfield - Head of Innovation & Industry Partnerships

[e-mail]

For Recruitment Process-related Queries Please Contact

Holly Whale – Talent Acquisition Partner

[e-mail]

Applications cannot be accepted if sent directly to the contact listed.

Find out more about the lifestyle and benefits when working with UNSW

For further information about UNSW Canberra, please visit: UNSW Canberra

For further information on living in Canberra, please visit: Living in Canberra

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.