Manager Education Support

UNSW; Canberra; On-site; AUD 131,000 - 177,000; Full time

Benefits offered by this job

Flexible working options

Three extra leave days in December

Career development opportunities

Discount on UNSW courses

Superannuation contributions

Free gym access

Healthy workplace culture

Job summary

UNSW Canberra is seeking a Manager Education Support to lead the Learning and Teaching Group, delivering educational development, design, innovation, insights, and wellness services. The role supervises up to 15 staff and reports to the Head of Student Life and Experience in a dynamic, fast-paced environment.

The successful candidate will drive strategic initiatives, manage relationships with stakeholders, and ensure delivery of high-quality education support aligned with a Group of Eight

Qualifications

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• High level leadership, influencing and negotiation skills and proven ability to engage effectively with diverse stakeholders and teams.
• Excellent interpersonal, written and verbal communication skills, with a high level of attention to detail for deliverables produced.
• Significant experience in developing, delivering and continually improving processes and systems, including project management and change management processes.

Responsibilities

• Provide leadership to the Learning and Teaching Group, building a safe and supportive culture and promoting improvement, innovation and exploration to drive educational quality and student experience.
• Develop and maintain strong relationships with key internal and external stakeholders.
• Ensure staff are knowledgeable and possess appropriate capabilities to deliver Faculty educational expectations and support in line with a Group of Eight university.
• Undertake analysis and prepare reports, presentations, business cases and other documents to provide high-level advice and evidence-based recommendations on a range of strategic and operational education support matters.
• Manage projects, initiatives and grants within the Student Life and Experience Portfolio, ensuring expectations are met on time and within budget.

Skills

Leadership

Stakeholder management

Communication

Project management

Change management

Education systems

People management

Education

Tertiary qualification

Job description

This Job is based in Australia

Manager Education Support, UNSW Canberra

Employment type: Fixed-term contract, full-time (35 hours)

Duration: 6 months (with possibility of extension)

Remuneration: Level 9 from $153,933 + leave loading + 17% super

Location: UNSW Canberra, ADFA Campus

Work rights required: Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.

About UNSW Canberra

University of New South Wales (UNSW) in Canberra has multiple locations in the Nation’s Capital.

UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university's impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia's esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you've found the right place.

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Why Your Role Matters

The Manager, Education Support is an exciting role, leading the Learning and Teaching Group in the provision of educational development, design, innovation, insights, academic support and psychology and wellness services.

The role manages a broad range of outputs and capabilities, making it suitable for someone who loves a fast paced and fluid environment where new and exciting initiatives and challenges are the norm.

The role sits within the Student Life and Experience Portfolio and currently has up to 15 direct reports. The Manager is responsible for delivering strategic initiatives under the direction of the Head of Student Life and Experience, working closely with the Faculty Associate Dean (Education) and other key stakeholders.

Accountabilities

• Provide leadership to the Learning and Teaching Group team, building a safe and supportive culture and promoting an environment of improvement, innovation and exploration to drive educational quality and student experience.
• Develop and maintain strong relationships with key internal and external stakeholders.
• Ensure staff are knowledgeable and possess appropriate capabilities to deliver Faculty educational expectations and support in line with a Group of Eight university.
• Undertake analysis and prepare reports, presentations, business cases and other documents to provide high-level advice and evidence-based recommendations on a range of strategic and operational education support matters.
• Manage projects, initiatives and grants sitting within the Student Life and Experience Portfolio, using available resources to ensure expectations are met on time and within budget.
• Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.

Who You Are (skills And Experience)

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• High level leadership, influencing and negotiation skills and proven ability to engage effectively with diverse stakeholders and teams.
• Excellent interpersonal, written and verbal communication skills, with a high level of attention to detail for deliverables produced.
• Significant experience in developing, delivering and continually improving processes and systems, including project management and change management processes.
• Competency working with a range of information, technology and education systems in a tertiary setting including learning, student and people management systems.
• Extensive operational management skills including planning, priority setting, and staff management, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines using judgement and initiative.

Benefits And Culture

UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.

• Flexible working options (work from home, flexible hours etc)
• Additional three days leave during December festive period
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
• Free gym access
• UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.

You can learn more about our Benefits and Culture at Lifestyle & Benefits UNSW

Eligibility

Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position.

The University reserves the right not to proceed with any appointment.

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion.

Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.