Manager, Inclusion Services

Southern Cross University; Gold Coast City; On-site; AUD 124,000 - 137,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Southern Cross University on the Gold Coast seeks an experienced disability and allied health professional to lead Inclusion Support across three campuses. You’ll oversee allied health and Inclusion specialists, driving improvements to service delivery and governance while building a capable team.

You will review practices, establish governance, and implement sustainable, accessible services for students with disability and other support needs.

Qualifications

• Relevant tertiary qualifications, with current professional registration highly desirable.
• Disability expertise, including assessments and support planning.
• Proven leadership experience in complex clinical or support environments.
• Experience in project and program management, service improvement and governance.
• Strong stakeholder engagement, reporting and evidence-informed decision making.

Responsibilities

• Lead a multidisciplinary Inclusion Support team across campuses.
• Strengthen reasonable adjustments, accessibility and inclusive practice.
• Drive service improvements, governance and operational frameworks.
• Lead Disability Inclusion Action Plan initiatives and service transformation.
• Use data and insights to improve service quality and student outcomes.

Skills

Disability expertise

Leadership experience

Project management

Stakeholder engagement

Education

Relevant tertiary qualifications

Job description

At Southern Cross University, we do things differently, and so can you.

A career with us is more than you might expect. Yes, it's about the heart, connectedness and community you'd hope for in a regional university. But there's also so much more. Our game changing Southern Cross Model brings a deeper, focused learning experience and our research is deeply connected to our regions, making a difference on a global scale. This is your chance to help us build something new and meaningful for our students, our communities and your career. To drive change, make a real impact, and thrive in a place as unique as you.

You can be good anywhere. Here, you can be great.

Your opportunity

Lead with purpose. Transform services. Make inclusion happen.

Southern Cross University is seeking an experienced disability and allied health professional to lead our Inclusion Support function and strengthen how we support students to participate and succeed in their studies.

This newly created leadership role offers the opportunity to shape the future of inclusion services across our three campuses. Reporting to the Senior Manager, Study Well, you'll lead a team of allied health professionals and Inclusion specialists, alongside a casual support workforce, across our three campuses, overseeing complex student matters while driving significant improvements to service delivery, systems and processes.

This is more than a traditional operational management role. You'll have the opportunity to review existing practices, establish stronger governance and reporting frameworks, and build a capable, confident team. Your leadership will help create consistent, accessible and sustainable services that make a meaningful difference to students with disability and other support needs.

You will make an impact by:

• Leading and developing a multidisciplinary Inclusion Support team
• Strengthening reasonable adjustments, accessibility and inclusive practice
• Driving service improvements, governance and operational frameworks
• Leading Disability Inclusion Action Plan initiatives and service transformation
• Using data and insights to improve service quality and student outcomes

What you will bring

You'll be an experienced health or allied health professional with strong disability expertise and a track record of leading teams in complex, high-demand service environments.

You combine sound professional judgement with strategic thinking, understanding how to balance individual student needs, legislative obligations and sustainable service delivery. You're confident managing sensitive matters, guiding professional practice and influencing stakeholders across different disciplines.

Importantly, you'll bring the initiative to challenge existing processes, develop practical solutions and lead meaningful change. You'll be comfortable working with data, improving systems and building team capability, with the confidence to take ownership and make decisions.

To succeed in this role, you will also need:

• Relevant tertiary qualifications, with current professional registration highly desirable
• Demonstrated disability expertise, including assessments and support planning
• Proven leadership experience in complex clinical or support environments
• Experience in project and program management, service improvement and governance
• Strong stakeholder engagement, reporting and evidence-informed decision making

Your experience in project and program management will enable you to drive service improvements, strengthen operational frameworks and support the introduction of new systems. You'll use data and insights to inform decisions, build team capability and establish consistent, sustainable practices that improve the student experience.

Why Southern Cross University

SCU is proudly a regional university, young, small and vibrant. That means you'll find more exposure, opportunity and ownership - to grow, achieve and build a career that means more. And you'll do it alongside passionate people and leaders who go the extra mile to help you succeed. A career with us is about more than just work. It's about place, community and the life you want to live. With three main campuses at the Gold Coast, Coffs Harbour and the Northern Rivers region of NSW, We're integral to all these wonderful communities. Find your place and be more in this beautiful part of the world.

Southern Cross University celebrates the rich diversity of our regions and international community. We are committed to creating an inclusive workplace that welcomes and values people of all backgrounds. We encourage applications from people of all genders, ethnicities, ages, languages, sexual orientations, and people with disabilities. We are dedicated to providing reasonable adjustments to our recruitment process to ensure every candidate can fully participate.

Your opportunity is:

• Full-time, continuing (permanent)
• Located at Gold Coast, QLD 4225. Lismore, NSW 2480 may also be considered. Relocation assistance is available, making it easier to join our regional communities
• HEW Level 8. The base salary ranges from $124,379 - $137,149 per annum, plus 17% employer's contribution to superannuation. The total remuneration package is up to $160,464.

You will enjoy a range of perks designed to support your wellbeing, growth and work-life balance. For more information on our benefits and what's like to work at SCU, visit Why work at Southern Cross University?