Manager | Fraud & Scams | Advisory

PwC Australia; Melbourne; On-site; AUD 150,000 - 210,000; Full time

Job summary

PwC Australia is seeking a Manager, Fraud & Scams Advisory to lead advisory engagements that identify, assess, and mitigate fraud and scam risks for clients. You’ll work with executives to design prevention frameworks, governance and operating models, and implement controls across customer touchpoints and channels.

The role involves delivering risk assessments, supporting regulatory compliance, and providing practical business actions.

Qualifications

• Five to eight plus years' experience in customer fraud and scam prevention
• Understanding of fraud risk management frameworks, regulations and controls
• Direct experience delivering customer fraud and scam projects or programs
• Strong stakeholder management and presentation skills

Responsibilities

• Lead fraud and scam risk advisory engagements from planning through to delivery.
• Conduct fraud and scam risk assessments, control reviews, and maturity assessments.
• Design target state fraud and scam prevention frameworks, governance models, and operating models.
• Advise clients on regulatory obligations, industry best practices, and emerging fraud and scam threats.
• Develop executive and Board-level reporting, papers, and recommendations.

Skills

Fraud risk management

Stakeholder management

Presentations

Regulatory knowledge

Education

Professional certifications: CFE

Professional certifications: CAMS/CAFS

CPA or CA certification

Tools

Analytics tools

AI/Technology enablement

Risk assessment tools

Job description

The Manager, Fraud & Scams Advisory, is responsible for leading advisory engagements that help organisations identify, assess, manage and mitigate fraud and scam risks. The role supports clients across strategy, governance, operating model design, risk assessments, regulatory compliance, controls uplift, technology enablement and remediation programs. Working closely with executive stakeholders, the Manager will provide practical and commercially focused advice to strengthen fraud and scam prevention capabilities while meeting evolving regulatory obligations, including requirements arising from the Scams Prevention Framework, AML/CTF obligations and broader operational risk management expectations.

Why PwC? At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential. Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.

What you’ll do:

• Lead fraud and scam risk advisory engagements from planning through to delivery.
• Conduct fraud and scam risk assessments, control reviews, and maturity assessments.
• Design target state fraud and scam prevention frameworks, governance models, and operating models.
• Support clients to implement fraud and scam prevention controls across customers, channels, and transaction environments.
• Lead independent reviews of fraud and scam management programs and remediation activities.
• Advise clients on regulatory obligations, industry best practices, and emerging fraud and scam threats.
• Develop executive and Board-level reporting, papers, and recommendations.
• Undertake root cause analysis of fraud and scam events and identify opportunities for sustainable control enhancement.
• Support organizations in responding to regulatory reforms and translating regulatory requirements into practical business actions.
• Assess effectiveness of fraud and scam prevention controls across areas such as customer onboarding, identity verification, transaction monitoring, payment controls, customer protection processes, dispute and reimbursement management, and detection functions.
• Facilitate workshops with business, risk, technology, and operations teams to improve prevention, detection, response, and recovery capabilities.
• Support clients in leveraging analytics, AI, and technology-enabled solutions to enhance fraud and scam detection and prevention.
• Manage and coach associates and senior associates and lead workstreams and project teams across multiple client engagements.
• Review work products to ensure quality, technical accuracy, and commercial value.
• Support recruitment, development, and performance coaching of team members.
• Support business development activities including proposals, RFP responses, client presentations, and building trusted client relationships.

What we’re looking for:

Core Skills

• 5-8+ years’ experience in customer fraud, scam prevention in a consulting, banking or regulatory environment.
• A strong understanding of customer fraud and scams risk management frameworks, regulations and controls will be essential for this role.
• Direct experience in delivering customer fraud and scam related projects or programs.
• Strong stakeholder management and presentation skills.

Desirable skills

• Experience with banking or financial services, payments and transaction fraud, scam prevention frameworks, operational risk management, fraud analytics and monitoring.
• Professional certifications such as CFE (Certified Fraud Examiner), CAMS / CAFS (Certified Anti-Money Laundering Specialist / Certified Anti-Fraud Specialist), CPA or CA

What you’ll gain:

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.
• Work within an inclusive environment committed to Inclusion and Diversity and First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.
• Flexibility means trusting you to choose when, where, and how you work balancing what’s best for you, your team, and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.

Ready to grow here and go further?

Join PwC Australia as a Manager, Fraud & Scams and make an impact that goes beyond the expected.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

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