Manager, First Nations Access

Victorian Government; Melbourne; On-site; AUD 143,000 - 167,000; Full time

Benefits offered by this job

Salary packaging

Hybrid work arrangement

Job summary

The Victorian Government is seeking a dedicated leader to head the First Peoples Legal Helpline in Melbourne. You will engage with Aboriginal Community Controlled Organisations, VALS, and Djirra to improve access to legal help, while guiding a culturally safe service.

This full-time, ongoing opportunity offers a salary range of AUD 143,076 to AUD 166,922 plus superannuation, with up to AUD 15,900 in salary packaging and a flexible hybrid work arrangement.

Qualifications

• Experience engaging with partners and community to improve access to services.
• Experience leading helpline or legal information services.

Responsibilities

• Lead the First Peoples Legal Helpline and manage stakeholder partnerships.
• Support culturally safe, dedicated service delivery across the team.

Skills

Stakeholder engagement

Leadership

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/VLA/LPCJLH/1951824

Make a difference by utilising your excellent stakeholder engagement skills with our partners and community and by leading our First Peoples Legal Helpline (1300 MOB).

• Full time, ongoing opportunity
• Salary range: $143,076 - $166,922 plus superannuation
• Up to $15,900 in salary packaging, flexible hybrid work arrangement

About the role

Legal Help is the main entry point to Victoria Legal Aid (VLA) and much of the legal assistance sector for people seeking help with legal and related issues. It handles around 230,000 requests from the public annually, offering low intensity legal information, advice, and referrals by phone and webchat in multiple languages.

The Manager partners with Aboriginal Community Controlled Organisations, particularly the Victorian Aboriginal Legal Service (VALS) and Djirra, to improve access to legal help for First Peoples. This includes building and maintaining strong relationships with key stakeholders inside and outside VLA, and running and improving culturally safe, dedicated