Manager Data Systems And Support

Victorian Department of Health; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible working arrangements

Growth opportunities

Supportive workplace

Job summary

Victorian Department of Health is seeking a Manager, Data Systems and Support to lead the team responsible for data collection systems, applications and processing services. You will oversee cloud-enabled data platforms, security, governance and supplier coordination, driving performance and cost efficiency.

The role requires strong technical leadership, strategic planning and the ability to influence across stakeholders while delivering reliable data services and modernization initiatives.

Qualifications

• Relevant tertiary qualifications in data management, cloud computing and automation and/or other qualifications in support of expertise is highly desirable.
• Demonstrated leadership of technical staff and production data/application services.
• Experience with Azure-hosted data services, SQL/database platforms, ETL/integration and secure file dependencies.

Responsibilities

• Build the capability of the team to drive timely achievement of strategic modernization of platforms and ways of working.
• Identify emerging issues, risk and trends impacting key business objectives.
• Implement sustainable solutions for data collection systems to centrally supported platforms to improve security, reliability, and scalability.
• Develop and implement a strategic workplan for the Data Systems and Support team.
• Create and implement a governance model for automation.

Skills

People leadership

Cloud data engineering

Azure data services

CI/CD

Security & governance

Education

Tertiary qualifications in data management, cloud computing and automation

Tools

Azure

SQL databases

ETL/integration

CI/CD tools

Job description

About the role: The Manager, Data Systems and Support leads the team responsible for the technical delivery, operation and continuous improvement of data collection systems, applications, integrations and processing services within the assigned Data Services portfolio. The role coordinates reliable, secure and supportable services from submission and validation through processing and agreed downstream reporting interfaces, working with collection, reporting, infrastructure, database and security owners. The Manager balances business-as-usual support, annual collection changes and funded modernisation. The role provides technical and people leadership, establishes support and release controls, oversees cloud performance and cost, coordinates continuity and recovery assurance, manages suppliers within delegation, and leads technical service transition and legacy retirement while supporting adoption with appointed change managers. The role provides advice on service performance, delivery options and risks through approved governance and escalation channels. The role is expected to provide effective technical leadership of cloud-hosted data services, including performance, capacity, cost and supportability. Specialist skills in technical solutions to manage the end-to-end process – from end user systems to data warehouse products is required. As a Technical Solutions Manager is expected to provide effective people management and will work closely with the Director Data services to ensure that any new systems, software, or functions can be adequately supported. The role works with stakeholders across the business and external partners. The successful applicant will demonstrate sound leadership and people management skills, strong conceptual and analytical ability, a detail focus and proven expertise in information management standards development as well as an ability to influence others.

About us

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected. We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you

• Build the capability of the team to drive timely achievement of strategic particularly in relation to modernisation of platforms and ways of working.
• Identify emerging issues, risk and trends impacting on the successful achievement of key business objectives
• Implement sustainable solutions for data collections systems to centrally supported platforms to improve security, reliability, and scalability
• Develop and implement a strategic workplan for the Data Systems and Support team.
• Create and implement a governance model for automation.

Qualifications

Relevant tertiary qualifications in data management, cloud computing and automation and/or other qualifications in support of expertise is highly desirable.

Specialist Expertise

• Service and people leadership: Demonstrated leadership of technical staff and production data/application services, including prioritisation, incident coordination, support models, supplier relationships and capability development.
• Cloud and data engineering: Strong practical understanding of Azure-hosted data services, SQL/database platforms, ETL/integration and secure file/application dependencies, sufficient to assess designs, diagnose delivery risks and direct specialist investigations.
• Delivery controls: Experience establishing source control, CI/CD, controlled releases, testing and reconciliation across production and non-production environments.
• Assurance and optimisation: Experience coordinating recovery exercises, access/security remediation and measurable performance, capacity and cost improvements with platform owners.
• Commercial and stakeholder management: Experience defining requirements, assessing supplier proposals and managing contracted deliverables, service performance and commitments within delegation.
• Health data and modernisation: Experience with health collection/reporting cycles and data integrity is desirable. Experience with analytics platforms such as Databricks, governed data products and evaluation of modernisation options is desirable, subject to the confirmed portfolio.

What we offer

• The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
• A wide range of growth and development opportunities within the department and wider Victorian Public Service.
• A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [e-mail]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health. If you have any queries in relation to participation in recruitment processes at Health, or experience any issues in applying, please feel free to email [e-mail]. Please note that unsolicited applications from third parties cannot be accepted. If you have questions regarding the role, please message the contact person listed on the advertisement directly. Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in line with our Privacy Policy.