Manager, Complex NDIS Services

Ermha 365; City of Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements

Not-for-profit salary packaging

Wellbeing initiatives

Learning opportunities

Employee assistance program

Job summary

ermha365 is seeking a Senior Manager, Complex NDIS Services to lead regional teams across North West Melbourne and Geelong, driving recovery‑oriented programs for people with complex mental health and disability needs. You will shape service design, oversee multidisciplinary teams, ensure high‑quality outcomes, and build partnerships with funders and stakeholders.

Hybrid role across multiple sites with head office in Dandenong South.

Qualifications

• Operational leadership experience in mental health or disability services.
• Strong stakeholder engagement and communication skills.
• Experience guiding service growth and program development.

Responsibilities

• Provide senior regional leadership and embed values across teams.
• Coach and develop multidisciplinary teams to deliver outcomes.
• Ensure high-quality, person-led outcomes for people supported.
• Grow services and contribute to new program development.
• Build relationships with funders, partners and stakeholders.
• Champion employee safety and psychologically safe workplaces.
• Ensure NDIs/funding, reporting and accreditation compliance.
• Balance risk with innovation and service responsiveness.
• Engage families, carers and government agencies in service delivery.
• Lead service correspondence, data collection and operations.

Skills

Operational leadership

People leadership

Stakeholder engagement

Risk management

Programme development

Communication

NDIS experience

Education

Mental Health

Disability

Social Work

Psychology

Job description

This senior leadership role is ideal for someone who thrives in complexity, values recovery-oriented practice, and wants genuine influence over service design, culture and outcomes.

The opportunity

As Senior Manager, Complex NDIS Services, you will provide regional leadership across North West Melbourne and the Barwon (Geelong) region. You'll oversee established and emerging multidisciplinary programs supporting people with persistent mental illness, disability and highly complex psychosocial needs.

These are intensive, recovery-focused services supporting people who may have experienced homelessness, justice involvement, addiction, dual disability and behaviours of concern. This is meaningful, challenging work and deeply rewarding for the right leader.

You will be trusted to lead, shape and grow services, while being supported by an experienced executive and leadership team.

What you'll be responsible for

• Providing senior regional leadership and embedding ermha365's values into everyday practice
• Leading, coaching and developing high-performing multidisciplinary teams
• Ensuring high-quality, person-led outcomes for people we support
• Growing services and contributing to new program development and opportunities
• Building strong relationships with funders, partners and key stakeholders
• Championing employee safety, wellbeing and psychologically safe workplaces
• Ensuring compliance with NDIS, funding, reporting and accreditation requirements
• Balancing risk management with innovation and service responsiveness
• Liaising with families, carers, Support Coordinators and governmental agencies to support service delivery
• Leading service correspondence, data collection and general operational tasks.

About you

You're a confident, values-led leader who can hold complexity without losing sight of people.

You will bring:

• Demonstrated operational leadership experience in mental health, disability, forensic or complex community services
• Tertiary qualifications in Mental Health, Disability, Social Work, Psychology or a related discipline (lived experience is highly valued)
• Experience working within an NDIS environment (highly regarded but not essential)
• Strong people leadership skills with the ability to coach, influence and inspire
• Experience contributing to service growth or new program development
• Excellent stakeholder engagement, diplomacy and communication skills
• A practical, calm approach to managing risk and competing priorities

Flexibility & location

This is a hybrid role working across multiple sites including head office in Dandenong South, home and the region.
You'll attend our Dandenong South Head Office every Thursday for leadership alignment, with the remainder of your time balanced across regional sites and remote work.

What we offer

Working at ermha365 means being part of an organisation that backs its leaders and lives its values.

You'll receive:

• Great pay and generous not-for-profit salary packaging
• Flexible working arrangements that support work-life balance
• Access to Fitness Passport and wellbeing initiatives
• Industry-leading induction and ongoing learning opportunities
• 24/7 Employee Assistance Program
• The chance to make a genuine difference where it matters most

This job isn't for everyone.

At ermha365, we support people with some of the most complex mental health and disability needs in Victoria. Many have been excluded, stigmatised or turned away elsewhere. We are often the provider of last resort and proudly aim to be the provider of first choice.

We believe in potential.
We don't give up.
And we stand with people when it matters most.

Diversity & inclusion

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health or disability, and people who identify as LGBTIQA+.

If you don't meet every requirement but feel aligned to our values and purpose, we'd still love to hear from you.

If you require adjustments during the recruitment process, please contact ••••@meridia.au and let us know how we can support you.

Please note:

As ermha365 is a registered NDIS provider, the successful candidate must hold (or be willing to obtain) a valid NDIS Worker Screening Check and Working With Children Check. You must also have full work rights in Australia and hold a current, valid driver's licence.