Manager Client Services

NSW Department of Communities and Justice; Grafton; On-site; AUD 150,000 - 173,000; Full time

Benefits offered by this job

Flexible work environment

Training and development opportunities

Health & wellbeing programs

Competitive pay and conditions

Job summary

NSW Department of Communities and Justice is seeking a senior leader to manage a Community Service Centre (CSC) team, enhancing service delivery for children, families and communities across NSW. You will oversee operations, direct staff performance and drive strategic initiatives within our service area.

The role emphasizes leadership, collaboration with partners, and commitment to inclusion, with flexible work practices and a strong focus on outcomes for vulnerable groups.

Qualifications

• Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development
• Valid driver’s license and willingness to travel

Responsibilities

• Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves.
• Responsible for the delivery of the Agency’s core functions and services to vulnerable children, young people and their families.
• Provide leadership and direction to ensure professionalism and performance of staff within the program area.
• Lead change at the frontline to align operational activities with corporate and strategic directions.
• Develop effective strategies and show decisiveness in difficult situations.
• Build and monitor a workplace culture that values fair and inclusive practices and diversity.
• Promote and manage alliances within the organisation and across sectors.
• Initiate and develop partnerships with customers to define and evaluate service outcomes.
• Commit to leading practice with Aboriginal families and address relevant issues.
• Identify resource needs and ensure goals are achieved within budget and deadlines.
• Develop team/unit plans considering capability and development opportunities.
• Address and resolve performance issues in a timely and effective way.

Skills

Leadership

Strategic leadership

Team management

Community services

Stakeholder engagement

Education

Tertiary qualification in social work / social Behavioural Science / Welfare

Job description

Select how often (in days) to receive an alert: Create Alert

Department/Agency: Department of Communities and Justice

Location:

Grafton, NSW, AU, 2460 Tamworth, NSW, AU, 2340 Glen Innes, NSW, AU, 2370 Armidale, NSW, AU, 2350 Tweed Heads South, NSW, AU, 2486 Inverell, NSW, AU, 2360 Narrabri, NSW, AU, 2390 Moree, NSW, AU, 2400 Kempsey, NSW, AU, 2440 Ballina, NSW, AU, 2478 Coffs Harbour, NSW, AU, 2450 Port Macquarie, NSW, AU, 2444 Lismore, NSW, AU, 2480 Lismore, NSW, AU, 2480

Locations: Tweed Heads, Lismore, Ballina, Grafton, Coffs Harbour, Kempsey, Port Macquarie, Armidale, Tamworth, Glen Innes-Inverell, Moree-NarrabriGrade 11/12 - $149,739 - $173,174 p.a. + superannuation and annual leave loading Flexible work practices including, flexible working hours, 35-hour week and flex leave

Your role

Provide leadership, direction and support to a team/s of professional and administrative staff within a Community Service Centre (CSC). Manage all aspects of the CSC’s operations and build a collaborative team environment to deliver quality services and achieve positive outcomes for the community’s children, young people and families.

What you’ll do

• Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves.
• Responsible for the delivery of the Agency’s core functions and services to vulnerable children, young people and their families.
• Responsible for providing leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the program area.
• Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency.
• Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues.
• Build and monitor a workplace culture that values fair and inclusive practices and diversity principles.
• Promote and manage alliances within the organisation and across the public, private and community sectors.
• Initiate and develop partnerships with customers to define and evaluate service performance outcomes.
• Have a strong commitment to leading practice with Aboriginal families and being able to identify and resolve issues specific to the Aboriginal community and their families.
• Work through issues, weigh up alternatives and identify the most effective solutions.
• Identify resource needs and ensure goals are achieved within budget and deadlines
• Develop team/unit plans that take into account team capability, strengths and opportunities for development.
• Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way.

To be eligible to apply you must have:

• Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development
• Valid driver’s license and willingness to travel

Appointments are subject to reference checks and the following pre‑employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on [e-mail]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience