Manager Auto & Glass Network

RACQ; City of Brisbane; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Vehicle allowance

Job summary

RACQ is seeking a senior leader to oversee the Auto and Glass Network, driving performance, safety and growth across multiple branches in Queensland. This hands-on role involves leading teams, shaping strategy, and delivering exceptional outcomes for members and customers.

You will travel regularly (3–4 days/week) across branches, coach branch managers, and lead continuous improvement and vendor initiatives, including ADAS services and revenue growth.

Qualifications

• Senior operational leader with multi-site experience in automotive or related services
• Proven ability to coach leaders, build workforce capability and drive high performance
• Strong knowledge of workplace safety, compliance and risk management
• Experience in workforce planning, recruitment and continuous improvement
• Willingness to travel 3–4 days per week across Queensland

Responsibilities

• Lead operational performance, safety, compliance and growth for RACQ's Auto and Glass Network
• Coach Branch Managers to build leadership capability and foster high-performing teams
• Drive workforce planning, recruitment and succession activities
• Resolve escalations and optimize service delivery and profitability
• Drive strategic projects, vendor management, ADAS services and revenue growth

Job description

As Manager Auto and Glass Network, you will drive operational performance, workforce, capability, safety and business growth, while leading the adoption of emerging technologies and delivering exceptional outcomes for our members and customers.

At RACQ,we’regood people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role

This is a senior operational leadership role responsible for the performance, safety, compliance and continuous improvement of RACQ's Auto and Glass business. You'll lead multiple branches, develop workforce capability, drive customer and commercial outcomes, and help shape the future direction of the business.

This is a hands-on leadership role with regular travel across the network, spending approximately 3-4 days per week on the road visiting branches, supporting teams and engaging with stakeholders. A vehicle allowance is provided.

• Lead operational performance across the Auto and Glass Network, driving customer satisfaction, safety outcomes and profitability.
• Coach, develop and support Branch Managers to build leadership capability, strengthen workforce performance and foster engaged, high-performing teams.
• Lead workforce planning, recruitment and succession activities to ensure the business is positioned for future growth.
• Resolve complex customer escalations, operational challenges and supply chain issues, developing sustainable solutions that improve service delivery and business outcomes.
• Drive strategic projects, growth initiatives and continuous improvement opportunities, including vendor management, ADAS services and revenue growth.

About you

You are an experienced operational leader who combines strong commercial acumen with a passion for people leadership, safety and customer excellence. You thrive in dynamic environments, enjoy being visible in the business, and have a proven ability to drive performance while building a positive and engaged team culture.

• Demonstrated experience leading multi-site teams within the automotive, auto glass, field service or related operational environment.
• Proven ability to coach and develop leaders, build workforce capability and drive high-performing teams.
• Strong knowledge of workplace safety, compliance, incident investigation and risk management practices.
• Experience in workforce planning, recruitment, change management and continuous improvement initiatives.
• Strong commercial, problem-solving and decision-making capability, with experience improving operational performance and business outcomes.
• Current driver's licence and the ability to travel regularly across Queensland branches, spending 3-4 days per week on the road. Relevant industry qualifications or certifications will be highly regarded.

Why join RACQ?

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ https://www.racq.com.au/about-us.

Why you’ll love working at RACQ

At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one
  Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts
  Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics
  Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Flexibility that works for real life
  Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both.

Explore all our employee benefits athttps://www.racq.com.au/about-us/careers/employee-benefits.

Adjustments & Support

We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to *******@racq.com.au for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process.

Successful candidates will be asked to complete background checks to progress their application.