Maintenance Support Officer

City of Perth; Perth; On-site; AUD 92,000 - 97,000; Full time

Job summary

The City of Perth is seeking a Maintenance Support Officer in Osborne Park to provide administrative support to the Infrastructure Maintenance Service, focusing on timely processing of orders and invoices and delivering high-quality customer service.

Reporting to the Coordinator Civil Maintenance, duties include preparing correspondence, reports, meeting materials and minutes, managing timesheets and WHS documentation, and ensuring efficient day-to-day maintenance service delivery.

Qualifications

• Strong customer service and interpersonal skills.
• Well-developed written and verbal communication and numeracy.
• Experience with administrative tasks, invoicing and records management.

Responsibilities

• Provide administrative support, including preparing correspondence, reports, presentations, meeting agendas and minutes.
• Undertake financial administration, including quotations, purchase orders, invoicing and expenditure tracking.
• Maintain team records and systems, including timesheets, training records, WHS documentation, service requests and operational records.
• Deliver responsive customer service by managing enquiries, service requests and complaints from internal and external customers.

Skills

Customer service

Administrative skills

Financial administration

SharePoint & Teams proficiency

Tools

Excel

Word

Outlook

Job description

Infrastructure and Operations | Administration/Personal Assistant/Secretarial

• $91,923 to $97,346 per annum, plus superannuation
• Full-time, permanent
• Osborne Park Location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

As a Maintenance Support Officer in the City of Perth, you will provide administrative support to the Infrastructure Maintenance Service, with a strong focus on high-quality customer service and the timely processing of orders and invoices. You will work closely with our infrastructure maintenance crews, internal financial services and external customers to support the effective day-to-day delivery of maintenance services.

Reporting to the Coordinator Civil Maintenance within our Infrastructure and Assets team, your responsibilities would primarily include:

• Providing administrative support, including preparing correspondence, reports, presentations, meeting agendas and minutes;
• Undertaking financial administration, including quotations, purchase orders, invoicing and expenditure tracking;
• Maintaining team records and systems, including timesheets, training records, WHS documentation, service requests and operational records; and
• Delivering responsive customer service by managing enquiries, service requests and complaints from internal and external customers.

About You

To succeed in this role, you will possess:

• Well-developed written, verbal and numeracy skills, with the ability to prepare accurate and timely reports;
• Strong customer service and interpersonal skills, including a helpful and conflict de-escalating approach;
• Demonstrated practical experience using computer programs especially SharePoint and Teams and other office technology, with the ability to support operational staff in navigating these systems; and
• Strong organisational and time management skills, with the ability to prioritise competing workloads and meet deadlines.

Previous Local Government experience, exposure to budgets, purchasing, invoicing or accounts payable, and knowledge of safe working systems will be highly regarded.

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate, current passport or current visa);
• A current ‘C’ class Australian drivers licence; and
• A satisfactory National Police Clearance (dated within 3 months).