Maintenance Services Manager

Sourceo; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

AirTrunk in Sydney is seeking a Maintenance Services Manager to lead the on-site technician team, partnering with the Senior Technical Service Manager to ensure 100% uptime and compliance with SLAs.

You will plan and supervise maintenance, drive incident resolution, and align with SOP, MOP and EOP while coordinating with vendors and customers. This role offers the chance to grow within a hyperscale environment.

Qualifications

• 5+ years of mechanical and electrical experience in data centres or related facilities.
• Ability to establish and review MOPs, incident reports, and root cause analyses.
• Experience running 3rd party service providers and negotiating quotes.
• Familiar with customer portals, BMS and CMMS systems.
• Excellent collaboration and communication skills.
• Flexible, forward-thinking and change-oriented with strong customer management.

Responsibilities

• Lead the on-site technician team and report to the STSM; raise issues as required.
• Manage 24/7 technical operations and ensure coverage and uptime.
• Set performance goals, coach and develop team members.
• Investigate and resolve complex on-site issues and incidents.
• Ensure SOP, MOP and EOP alignment and regulatory documentation.
• Maintain asset maintenance plans and update for new equipment or regs.
• Plan and supervise maintenance, repairs, upgrades with proper supervision.
• Review change procedures and train staff accordingly.
• Maintain regulatory compliance across environmental, building, fire, electrical and OH&S.
• Coordinate with vendors and customers; act as primary contact and on-call responder.
• Attend critical switching and isolation events outside normal hours.
• Monitor operational metrics and conduct risk analysis.
• Perform regular property inspections.

Skills

Mechanical & electrical

MOP documentation

Root cause analysis

Vendor management

BMS familiarity

CMMS familiarity

Communication skills

Change management

Tools

BMS

CMMS

Customer portals

Job description

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

Your Impact

As the Maintenance Services Manager (MSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
• Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site

What You’ll Do

The MSM is responsible for the day to day leadership of the team of technicians of the site, reporting and raising issues/tasks to the STSM and as required;

• Ensure site resources are efficiently and effectively managed inclusive of technical, non-technical aspects and 24/7 technical operational staff. Ensure services are continually provided and all leave is planned, coordinated and covered
• Supervise and manage the technical on‑site team members to ensure optimal performance is being achieved
• Setting performance goals for the technician team, as well as the development, coaching, and counselling of the team members
• Handle, investigate and resolve complex technical issues and incidents which arise at the site
• Ensure alignment to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS
• Prepare and maintain asset maintenance plans and tasks up to date with new equipment and revised maintenance or regulatory requirements
• Management of planned maintenance, repairs and upgrade, activities ensuring that all works have an appropriate supervision structure in place. This includes attendance outside of normal working hours at any time required.
• Prepare and or review all change management procedures, maintain up to date library of switching and isolation procedures. Identify and provide training to staff where required to ensure they are appropriately skilled for tasks performed on site.
• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
• Primary operational contact for vendors, secondary for customers and local point of escalation during emergency events and day‑to‑day operations
• Coordinate and prepare change requests using systems provided in accordance with customer change policies and service level expectations
• Attend and perform all critical switching, isolation of services at the site so that equipment is by‑passed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time required.
• Supervise operational metrics, data and analyse risks
• Conduct regular property inspections
• Take part in the 'on call' incident response roster

What You’ll Bring

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
• Excellent collaborator with strong communication skills
• Exceptionally flexible, forward-thinking and motivated by change
• Effective customer management skills and meeting chair experience

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.