Mainframe Modernisation Delivery Lead On Aws

Amazon Web Services; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Cognizant is seeking an experienced Infrastructure Delivery Lead to oversee end-to-end delivery of enterprise infrastructure services across large-scale programs. You will lead cross-functional teams, manage budgets and risks, and drive continuous improvement to achieve client outcomes.

The role focuses on data centre migration, modernization efforts, and cloud/hybrid initiatives, with an emphasis on governance, stakeholder management, and operational excellence.

Qualifications

• Minimum 12+ years in Infrastructure Services/Delivery
• Leadership of enterprise infrastructure delivery teams
• Experience with large-scale infrastructure transformation
• Experience in regulated industries such as utilities/government/banking

Responsibilities

• Lead end-to-end delivery of enterprise infrastructure services.
• Manage infrastructure operations across compute, storage, backup, networking, security and monitoring.
• Establish governance with executive reporting and risk management.
• Coordinate onshore and offshore delivery teams to meet client objectives.

Skills

Infrastructure delivery

Data Centre

Cloud & Hybrid

Stakeholder mgmt

Governance

Education

Bachelor's Degree in IT/Engineering

Tools

ITIL

Azure Certifications

VMware

PMP/PRINCE2

Job description

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We are currently seeking an experienced ServiceNow Delivery Manager to lead the successful delivery of ServiceNow programs and projects across complex enterprise environments.
This role provides the opportunity to work closely with clients, stakeholders, and delivery teams to drive end-to-end ServiceNow implementations, enhancements, and transformation initiatives. You will play a key role in managing delivery outcomes, ensuring projects are delivered on time and within budget, while maintaining a strong focus on customer satisfaction, governance, and operational excellence.
As a trusted delivery leader, you will oversee project execution from initiation through to deployment, ensuring teams remain aligned, risks are proactively managed, and business outcomes are successfully achieved.
Key Responsibilities
- Lead end-to-end delivery of ServiceNow projects and programs, ensuring successful outcomes across scope, schedule, budget, and quality.
- Manage cross-functional delivery teams including consultants, developers, business analysts, architects, testers, and client stakeholders.
- Build and maintain strong client relationships, acting as the primary delivery lead and escalation point throughout the engagement lifecycle.
- Collaborate closely with customers to understand business objectives and ensure ServiceNow solutions deliver measurable value.
- Manage delivery planning, resource allocation, project forecasts, budgets, and financial performance across engagements.
- Facilitate governance forums, steering committees, status meetings, and stakeholder workshops to ensure transparency and alignment.
- Monitor project health, risks, issues, dependencies, and change requests, implementing mitigation strategies where required.
- Ensure customers have clear visibility of project progress, delivery methodology, milestones, and overall program status.
- Prepare and present executive-level reporting, including delivery status, budgets, risks, achievements, and key decisions.
- Drive delivery excellence through the application of best practices, governance controls, and quality assurance processes.
- Coordinate deployment, transition, training, and knowledge transfer activities to ensure successful operational handover and adoption.
- Support continuous improvement initiatives across delivery processes, methodologies, and team performance.
- Foster a collaborative and high-performing team culture focused on customer success and delivery excellence.
Skills & Experience
- Extensive experience in technology project delivery, program management, or consulting leadership roles.
- Experience delivering ServiceNow projects or managing ServiceNow-focused delivery teams.
- Proven experience managing large-scale enterprise software implementations from initiation through to go-live and support transition.
- Strong understanding of ServiceNow delivery methodologies, implementation lifecycles, and platform capabilities.
- Demonstrated experience managing project budgets, forecasting, commercial commitments, and resource planning.
- Strong stakeholder management skills with experience engaging executive, business, and technical audiences.
- Excellent communication and presentation skills, with the ability to provide clear updates and manage expectations effectively.
- Experience managing project risks, issues, dependencies, governance activities, and change control processes.
- Strong leadership capability with experience managing geographically distributed and cross-functional teams.
- Proven track record delivering successful customer outcomes while maintaining high levels of client satisfaction.
- Experience working within Agile, Waterfall, or hybrid delivery environments.
- Strong analytical and problem-solving skills with the ability to drive decisions and remove delivery obstacles.
Next Steps
If you feel this opportunity suits you, or Cognizant is the type of organisation you would like to join, we want to have a conversation with you! Please apply directly with us.
Cognizant is committed to providing Equal Employment Opportunities.
Successful candidates will be required to undergo a background check
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job description: Infrastructure Delivery Lead

The Technical Infrastructure Delivery Lead is responsible for the end-to-end delivery, governance, operational management, and transformation of enterprise infrastructure services.

The successful candidate will lead large-scale infrastructure programs, including Data Centre (DC) migrations, infrastructure modernization, cloud and hybrid platform initiatives, disaster recovery, cyber security, operational support, and service transformation programs. The role acts as the primary liaison between customer stakeholders, infrastructure teams, vendors, and executive leadership to ensure successful delivery and operational excellence.

This position is ideally suited to an experienced Infrastructure Delivery Manager or Datacentre Technology Lead with proven experience delivering infrastructure services within large enterprise environments.

Mandatory Experience

• Minimum 12+ years of Infrastructure Services and Technology Delivery experience.
• Minimum 5+ years leading enterprise infrastructure delivery teams.
• Proven experience managing complex infrastructure transformation initiatives.
• Experience supporting mission-critical enterprise platforms.
• Strong experience across Infrastructure Operations and Managed Services environments.
• Experience working within Utilities, Government, Banking, Healthcare, Telecommunications, or other highly regulated industries.
• Strong customer-facing and executive stakeholder management experience.
• Australian Citizenship (Mandatory).
• Sydney-based or willing to relocate to Sydney (Mandatory).

Highly Desirable

• Government or Critical Infrastructure sector experience.
• Hybrid Cloud and Cloud Transformation experience.
• Experience transitioning services between providers or datacentres.
• Service Delivery leadership within large Managed Services engagements.

Technical Skills

Infrastructure

• Windows Server
• VMware
• Storage Platforms
• Enterprise Backup Solutions
• Network Infrastructure
• Load Balancers
• Citrix
• Compute Platforms
• Hybrid Cloud
• Infrastructure Automation
• Monitoring & Observability Platforms
• AIOps Platforms

Security

• Infrastructure Security
• Vulnerability Management
• Security Operations
• Disaster Recovery & Business Continuity

Qualifications

• Bachelor's Degree in Information Technology, Engineering, Computer Science, or related discipline.

Preferred

• ITIL Foundation / ITIL Expert
• Microsoft Azure Certifications
• VMware Certifications
• PMP / PRINCE2 Certification
• TOGAF or Infrastructure Architecture Certifications

Key Responsibilities

Infrastructure Delivery Leadership

• Lead end-to-end delivery of enterprise infrastructure services.
• Manage infrastructure operations covering compute, storage, backup, virtualization, network, security, monitoring, and workplace services.
• Drive service excellence aligned to contracted SLAs, KPIs, availability, and performance targets.
• Establish delivery governance, executive reporting, risk management, and continual service improvement frameworks.
• Manage onshore and offshore delivery teams and ensure alignment with customer business objectives.

Data Centre Migration & Infrastructure Transformation (Mandatory)

• Lead large-scale Data Centre migration programs from planning through post-migration stabilization.
• Develop migration strategies covering physical, virtual, cloud, and hybrid environments.
• Manage infrastructure migration assessments, architecture reviews, planning workshops, migration runbooks, cutover execution, and hypercare activities.
• Coordinate application, infrastructure, security, vendor, and business teams during migration initiatives.
• Manage infrastructure transformation programs involving datacentre consolidation, modernization, and cloud adoption.
• Lead RAID management, dependency tracking, business continuity planning, and migration risk mitigation.
• Drive successful migration outcomes with minimal business disruption.

Infrastructure Architecture & Governance

• Review and approve infrastructure architecture and design artefacts.
• Ensure solutions meet security, performance, resilience, scalability, and compliance requirements.
• Support infrastructure roadmaps and technology modernization initiatives.
• Collaborate with enterprise architects, security teams, and technology partners.

Service Management & Operations

• Lead Incident, Problem, Change, Capacity, Availability, Configuration, and Service Request Management processes.
• Ensure operational readiness for project and transformation initiatives.
• Drive observability, monitoring, automation, and AIOps adoption.
• Lead Disaster Recovery planning, testing, and recovery exercises.
• Ensure operational stability of critical business systems.